Customer Service Agent (English) - OTA

ElevonHR; Kota Yogyakarta; On-site; IDR 31,560,000 - 33,257,000; Full time

Benefits offered by this job

Bonus after training

Job summary

Elevon Corporate Services, operating as ElevonHR, is hiring a Customer Service Agent for a Travel Account in Indonesia. Entry and experienced candidates start with monthly salaries of IDR 2,828,000 (fresher) or IDR 2,980,000 (experienced), with a potential bonus of IDR 500,000 after training.

Shifts are rotational, 5 days a week, with earliest start at 6 AM and latest end at 10 PM. The role involves handling flight bookings, cancellations, and itineraries via phone, email, and chat, updating CRM

Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.

Job description

Company Description Elevon Corporate Services, operating as ElevonHR, is a global recruitment firm focused on connecting organizations with high-caliber talent and providing embedded RPO services. With proven experience across IT & Technology, Fintech, Social Media, Telecom, Entertainment, Retail, Infrastructure, and BPO sectors, ElevonHR supports companies in building strong, scalable teams. The firm emphasizes tailored recruitment solutions that improve efficiency and foster sustainable growth. With a presence in the United States, Africa, Asia, and Europe, ElevonHR offers opportunities in diverse, international environments for professionals seeking career development. This role is for our client in Indonesia.

ROLE: Customer Service Agent - Travel Account

• Fresher: IDR. 2.828.000
• Experience: IDR. 2.980.000
• After TDS training they will be eligible for IDR 500.000 bonus

Work Hour: Rotational Shift - 5 days a week, 2 days off, Earliest Shift Start6AM, Last shift ends 10PM.

Start Date: 27th - 30th October, 2026.

Essential Functions/Core Responsibilities

• Handle customer inquiries related to flight bookings, cancellations, rescheduling, and travel itineraries through phone, email, and chat.
• Assist customers with booking modifications, ticket changes, refunds, and other travel-related requests.
• Provide accurate information about fares, baggage allowances, travel policies, schedules, and booking conditions.
• Resolve customer complaints and service issues professionally while working toward timely and appropriate solutions.
• Assist customers with payment, booking confirmation, and other transaction-related concerns.
• Maintain accurate customer records and document all interactions, requests, and resolutions in the CRM system.
• Coordinate with airlines, hotels, travel partners, and internal teams when additional support is required to resolve customer issues.
• Meet established customer service targets, including response time, customer satisfaction, quality, attendance, and resolution metrics.