Customer Service Officer

Concentrix; Kota Yogyakarta; On-site; IDR 55,800,000 - 78,120,000; Full time

Benefits offered by this job

Competitive salary

Career development opportunities

Job summary

Concentrix in Yogyakarta is seeking an English Customer Service Agent to support European and US travelers via call channels, handling flights and hotel bookings, changes, and problem resolution.

The role requires strong English communication, a minimum of 5 months in customer service (travel experience preferred), keen attention to detail, and willingness to work a rotating 24/7 schedule, including night shifts. Fresh graduates are welcome to apply and relocate to Yogyakarta.

Qualifications

• Proficiency in English (B1 level above) both written and spoken.
• 5+ months of experience in customer service; travel industry or email/live chat/voice setting preferred.
• Strong problem-solving and multitasking skills.
• Keen attention to detail and accuracy.

Responsibilities

• Provide Omnichannel support to European and US travelers for travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Effectively handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

Skills

English proficiency

Problem solving

Multitasking

Attention to detail

Night shifts

Job description

Role Overview:

Elevate your career in customer service with a top Online Travel Agency (OTA) located in Yogyakarta! We're looking for a skilled English Customer Service Agent to deliver a call or voice channel to our European and US travelers, handling everything from flights to hotel accommodations. If you excel in English communication and are ready for a fulfilling role with night shifts, we encourage you to apply!

• Provide Omnichannel to customers from Europe and the US, addressing travel-related questions.
• Manage and process reservations, including flights and hotel bookings.
• Efficiently handle booking changes and cancellations.
• Resolve customer issues and provide exceptional solutions for a seamless travel experience.
• Ensure high customer satisfaction and service quality.

What You Need:

• Proficiency in English (B1 level above) both written and spoken.
• At least 5 months of experience in customer service, ideally in the travel industry or a email/live chat/voice setting. Also open for a fresh graduates!
• Strong problem-solving and multitasking skills.
• Keen attention to detail and accuracy.
• Comfortable with a rotational 24/7 shift schedule, especially night shifts to align with European and US time zones.
• Availability to work 5 days per week.
• Located in or willing to move to Yogyakarta.

Why You’ll Love Working with Us:

• Join a rapidly growing global leader in online travel.
• Engage with international customers and diverse travel experiences.
• Enjoy a competitive salary and a comprehensive benefits package.
• Experience a dynamic, supportive, and multicultural work environment in Jakarta.
• Access opportunities for career growth and professional development.