Travel Consultant

Skyglow Tour & Travel; Jakarta Utara; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Skyglow Tour & Travel in Jakarta is seeking an experienced Travel Consultant to advise clients and tailor itineraries. You will handle domestic and international ticketing, sell travel products, and prepare documents with accuracy and a high level of service.

Ideal candidates have a Tourism/SMIP background, 2+ years in travel roles, and strong GDS knowledge. English communication is preferred; willingness to work beyond hours is a plus.

Qualifications

• Graduate from Tourism Academy/SMIP or relevant field; Ticketing/Tourism certification is preferred.
• Minimum 2 years of experience as a Travel Consultant, Ticketing Staff, or related travel industry role.
• Proficient in GDS such as Galileo, Abacus, Sabre, Amadeus, or Altea.
• Strong knowledge of ticketing procedures, fare rules, reissue, refund, and complex itineraries.
• Strong sales, negotiation, and customer relationship skills.
• Good English communication skills are preferred.
• Service-oriented, professional, detail-oriented, and able to work under pressure.
• Strong problem-solving, multitasking, and teamwork skills.
• Willingness to work beyond regular office hours when necessary.

Responsibilities

• Consult with clients to understand their travel needs and recommend tailored travel solutions
• Handle domestic & international ticketing, including booking, issuance, reissue, refund, and complex itineraries
• Sell and promote a full range of travel products, including flights, hotels, tours, insurance, and other travel services
• Prepare travel documents, destination information, and personalized travel itineraries
• Build strong client relationships and identify opportunities to increase sales and repeat business
• Handle customer complaints and provide timely, effective solutions
• Ensure every booking is accurate, efficient, and delivered with a high level of service
• Collaborate with internal teams and suppliers to ensure smooth travel arrangements

Skills

Sales skills

Negotiation

Customer relationships

Communication (English)

Detail-oriented

Problem solving

Multitasking

Teamwork

After-hours availability

Education

Tourism Academy/SMIP or relevant field

Ticketing/Tourism certification

Tools

GDS - Galileo

GDS - Abacus

GDS - Sabre

GDS - Amadeus

GDS - Altea

Job description

• Consult with clients to understand their travel needs and recommend tailored travel solutions
• Handle domestic & international ticketing, including booking, issuance, reissue, refund, and complex itineraries
• Sell and promote a full range of travel products, including flights, hotels, tours, insurance, and other travel services
• Prepare travel documents, destination information, and personalized travel itineraries
• Build strong client relationships and identify opportunities to increase sales and repeat business
• Handle customer complaints and provide timely, effective solutions
• Ensure every booking is accurate, efficient, and delivered with a high level of service
• Collaborate with internal teams and suppliers to ensure smooth travel arrangements

Requirements

• Graduate from Tourism Academy/SMIP or relevant field; Ticketing/Tourism certification is preferred
• Minimum 2 years of experience as a Travel Consultant, Ticketing Staff, or related travel industry role
• Proficient in GDS such as Galileo, Abacus, Sabre, Amadeus, or Altea
• Strong knowledge of ticketing procedures, fare rules, reissue, refund, and complex itineraries
• Strong sales, negotiation, and customer relationship skills
• Good English communication skills are preferred
• Service-oriented, professional, detail-oriented, and able to work under pressure
• Strong problem-solving, multitasking, and teamwork skills
• Willingness to work beyond regular office hours when necessary.