Ticketing Sr Officer (tiketPlus)

tiket.com; Jakarta Pusat; On-site; IDR 200,880,000 - 312,480,000; Full time

Job summary

tiket.com is seeking a skilled Ticketing Senior Officer in Jakarta to manage complex itineraries for corporate, VIP, and group clients. You will excel in Galileo GDS, coordinate with suppliers, and ensure precise ticketing and service excellence across domestic and international trips.

The role requires 4+ years in complex travel reservations, strong VIP relationship skills, and availability for afternoon and night shifts. Join a dynamic team focused on high-touch, error-free travel experiences.

Qualifications

• 4+ years of experience handling complex multi-segment travel reservations and ticketing.
• Expert-level Galileo GDS experience.
• Strong knowledge of domestic and international travel procedures.
• Excellent interpersonal and VIP relationship skills.
• Ability to work flexible shifts including afternoon and night.

Responsibilities

• Plan, ticket, and execute complex itineraries for corporate, VIP, and group clients.
• Coordinate with internal teams and external suppliers to fulfill special requests.
• Utilize Galileo GDS to construct fares, perform complex ticketing, and optimize routing.
• Advise key accounts on travel policies and preferences, delivering cost-effective options.
• Resolve high-level disruptions and emergencies in real time.
• Anticipate client needs and provide tailored recommendations to maximize satisfaction and budget efficiency.

Job description

Ticketing Senior Officer is responsible for the expert and efficient processing of complex travel reservations and ticketing for corporate, VIP, and group clients across both domestic and international destinations. This role demands exceptional precision, proactive problem-solving, and the ability to handle intricate travel itineraries. Beyond daily operations, this position will contribute to process improvements and manage key client relationships. Mastery in utilizing Global Distribution Systems (GDS), with a primary focus on the Galileo platform, is critical for independently fulfilling complex client travel requests and ensuring seamless, high-touch travel experiences.

Your main duties in flying with us :

• Planning, ticketing, and execution of complex domestic and international itineraries—including multi-segment, multi-destination, and duty/leisure trips—for corporate, VIP, and group clients.
• Coordinate seamlessly with internal teams and external travel suppliers (airlines, luxury hotels, ground transport, insurance providers) to handle specialized accommodation requests and ensure flawless, disruption-free execution.
• Leverage expert-level Galileo GDS proficiency to execute advanced fare construction, complex ticketing modifiers, married-segment management, and optimal routing strategies while acting as a subject matter expert for the team.
• Serve as a trusted advisor to key accounts and VIPs by deeply understanding their travel policies and preferences, delivering cost-effective recommendations, and maintaining meticulous client profile data.
• Independently resolve high-level travel disruptions, booking discrepancies, and emergency situations in real time, minimizing client impact through proactive problem-solving.
• Anticipate client needs and potential travel risks, offering tailored recommendations that maximize client satisfaction, maximize budget efficiency, and maintain exceptional service standards.

Mandatory belongings that you must prepare :

• Diploma degree (or higher) in Tourism or a related field, backed by at least 4 years of progressive experience managing complex, multi-segment travel reservations and ticketing.
• Expert-level proficiency in Global Distribution Systems (GDS), with a strong focus and demonstrable experience on the Galileo platform.
• In-depth understanding of domestic and international travel procedures, with high accuracy and exceptional attention to detail when navigating complex scenarios.
• Outstanding interpersonal and communication abilities, with a strong track record of building rapport with VIP/corporate clients and delivering high-touch, customer-focused solutions.
• Demonstrated ability to thrive in a fast-paced team environment, solve emergencies independently, and work flexible shift schedules to support urgent, out-of-hours travel needs.
• Willingness and availability to work second (afternoon) and third (night) shifts.