Trainer

PT Bara Sangray Sehati; Banten; In loco; IDR 133.920.000 - 245.520.000; Tempo pieno

Descrizione del lavoro

PT Bara Sangray Sehati seeks an Operations Trainer to conduct onboarding and ongoing training for new and existing outlet staff across Indonesia. The role focuses on SOPs, customer service excellence, product knowledge, food safety and hygiene, ensuring adherence to company standards.

The ideal candidate has a Bachelor's degree and at least 2 years in a training-focused role within F&B, retail, or multi-outlet environments, with strong English communication and facilitation skills.

Competenze

• Bachelor's degree in any discipline preferred (Hospitality, Business Management, HR, or related fields).
• Minimum 2 years experience as an Operations Trainer, Training Specialist, Learning & Development, or similar in F&B, Retail, or Multi-Outlet.
• Excellent command of English, both spoken and written.
• Strong understanding of outlet operations, SOPs, customer service, product knowledge, and food safety.
• Experience in onboarding, operational training and employee development programs.

Mansioni

• Conduct onboarding and training for new outlet crew.
• Deliver SOP, customer service excellence, product knowledge, food safety, hygiene, and standards training.
• Lead refresher training and development programs for existing crew.
• Evaluate trainee performance to ensure readiness and identify improvement areas.
• Prepare training materials, manuals, and SOP documents.

Conoscenze

Onboarding

Training delivery

English proficiency

Facilitation

Formazione

Bachelor's degree in any discipline

Descrizione del lavoro

Conduct onboarding and operational training for new outlet crew.

Deliver training on Standard Operating Procedures (SOP), customer service excellence, product knowledge, food safety, hygiene, and company standards.

Conduct refresher training and development programs for existing crew to improve their skills, knowledge, and operational performance.

Evaluate crew performance during and after training to ensure operational readiness and identify areas for improvement.

Develop, update, and maintain training materials, manuals, and SOP documentation.

Identify training needs and recommend development programs to improve employee performance.

Monitor training effectiveness through assessments, observations, and feedback.

Support new store openings by ensuring all crew members are properly trained.

Prepare regular training reports and provide recommendations for continuous improvement.

Qualifications:

Bachelor's degree in any discipline (Hospitality, Business Management, Human Resources, or related fields is preferred).

Minimum 2 years of experience as an Operations Trainer, Training Specialist, Learning & Development, or similar role in the F&B, Retail, or Multi-Outlet industry.

Excellent command of English, both spoken and written (mandatory).

Strong understanding of outlet operations, SOP implementation, customer service, product knowledge, and food safety standards.

Experience in conducting onboarding, operational training, and employee development programs.

Excellent presentation, communication, coaching, and facilitation skills.

Willing to travel to company outlets across Indonesia, including outside Java, as required.

Able to work independently and collaboratively in a fast-paced environment.

Available to join as soon as possible (preferred).