Ops Training Specialist — Onboarding & SOP Expert

PT Bara Sangray Sehati; Banten; On-site; IDR 133,920,000 - 245,520,000; Full time

Job summary

PT Bara Sangray Sehati seeks an Operations Trainer to conduct onboarding and ongoing training for new and existing outlet staff across Indonesia. The role focuses on SOPs, customer service excellence, product knowledge, food safety and hygiene, ensuring adherence to company standards.

The ideal candidate has a Bachelor's degree and at least 2 years in a training-focused role within F&B, retail, or multi-outlet environments, with strong English communication and facilitation skills.

Qualifications

• Bachelor's degree in any discipline preferred (Hospitality, Business Management, HR, or related fields).
• Minimum 2 years experience as an Operations Trainer, Training Specialist, Learning & Development, or similar in F&B, Retail, or Multi-Outlet.
• Excellent command of English, both spoken and written.
• Strong understanding of outlet operations, SOPs, customer service, product knowledge, and food safety.
• Experience in onboarding, operational training and employee development programs.

Responsibilities

• Conduct onboarding and training for new outlet crew.
• Deliver SOP, customer service excellence, product knowledge, food safety, hygiene, and standards training.
• Lead refresher training and development programs for existing crew.
• Evaluate trainee performance to ensure readiness and identify improvement areas.
• Prepare training materials, manuals, and SOP documents.

Skills

Onboarding

Training delivery

English proficiency

Facilitation

Education

Bachelor's degree in any discipline

Job description

PT Bara Sangray Sehati seeks an Operations Trainer to conduct onboarding and ongoing training for new and existing outlet staff across Indonesia. The role focuses on SOPs, customer service excellence, product knowledge, food safety and hygiene, ensuring adherence to company standards.

The ideal candidate has a Bachelor's degree and at least 2 years in a training-focused role within F&B, retail, or multi-outlet environments, with strong English communication and facilitation skills.