Assistant Manager Training

Minor Food; Jakarta Pusat; On-site; IDR 150,000,000 - 230,000,000; Full time

Job summary

Minor Food is seeking a proactive Assistant Training Manager in Indonesia to lead operational training for crew and managers. You will ensure SOPs are taught and embedded, using modern tools to enhance delivery. You will manage the training calendar, maintain records, and drive leadership training across stores.

The role requires 5+ years in training within F&B, strong communication, and travel willingness to support launches and store-level programs.

Qualifications

• Bachelor’s degree in HR, Business, or related field.
• 5+ years in training and development, preferably F&B.
• Strong knowledge of restaurant operations, SOPs, and brand standards.
• Experience in training material development and Train-the-Trainer programs.
• Excellent communication, planning, and organizational skills.
• Proficient in Microsoft Office and digital training tools.
• Good command of English.
• Willing to travel to stores.

Responsibilities

• Owns and delivers all required operational training modules for crew and management.
• Ensures brand SOPs are trained and embedded; uses videos and online tools for delivery.
• Maintains training materials quality and accuracy.
• Recruits and trains Store Trainers; manages the training calendar.
• Keeps training records and certifications per store; delivers leadership training.

Skills

Communication

Presentation

Planning

Organizational skills

Education

Bachelor’s degree in HR / Business

Tools

Microsoft Office

Digital training tools

Job description

With over 2,400 outlets in 23 countries, Minor Food is one of the largest quick-service and casual dining restaurant chains in the Asia-Pacific region. We dedicate ourselves to diversifying and strengthening our portfolio of brands to increase our company's global presence. With a commitment to delivering customers unexceptional experiences with a 100% satisfaction rate and maximizing stakeholder values, we want to become a global leader in food service and restaurant operations.

Minor Food is seeking a passionate and motivated individual to join our team as a Assistant Training Manager in Indonesia, eager to contribute to the growth of our business as a leading global F&B player.

Job Description

• Operational Training
• Is subject matter expert in operational standards for crew and managers
• Owns and supervises the delivery of all required operational training modules for crew and management
• Makes sure brand SOPs are trained and fully embedded. Uses new techniques and technology (videos, online tools etc) to deliver trainings effectively (preparation method has to be updated)
• Is accountable for quality and accuracy of all training materials
• Works closely with OPS leaders to identify, train and certify “Store Trainers” → Train the Trainers
• Works through Store Trainers to ensure all new joiners complete the compulsory training on time
• Manages brand training calendar/schedule
• Keeps record of trainings and certification for each store
• Deliver management and leadership training program

2. Other trainings

• Prepare report regarding the on going training programs and evaluation to management
• Prepares and cascades professional training materials required during launch of new products (including preparation method) or marketing campaigns
• Trains the Trainers to successfully deliver the training for new products and campaigns
• Supports the OPS team during the launch of special projects (i.g. Speed of Service, Customer Recovery etc). Prepares training modules and oversee their effective delivery (by self or through others)
• Works closely with other functions of Minor Indonesia or Minor Food to ensure all critical company initiatives are supported through effective training tools and processes → e.g Job Appraisal, Talent Development, Internship : works closely with HR
• In collaboration with Operation Team, Store Trainers, Training Specialist and external stakeholders to supervise and develop the training program
• Identifies gaps in knowledge and organizes dedicated upskilling activities when required
• For all mentioned trainings, monitors effectiveness and knowledge of participants, achieving satisfactory test levels
• Supports the delivery of development programs – i.g. soft-skills, communication, presentation skills etc.
• Performed other duties assigned by the Line Manager

Qualifications:

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• Minimum 5 years of experience in training and development, preferably in the F&B industry.
• Strong knowledge of restaurant operations, SOPs, and brand standards.
• Experience in training material development, Train-the-Trainer programs, and training evaluation.
• Excellent communication, presentation, planning, and organizational skills.
• Proficient in Microsoft Office and digital training tools.
• Good command of English.
• Willing to travel to stores as required.