Tour Operations Specialist

Tumlare Corporation; Jakarta Pusat; On-site; IDR 140,000,000 - 210,000,000; Full time

Job summary

Kuoni Tumlare in Jakarta Selatan, Indonesia seeks an experienced Operations Professional to coordinate tours from confirmation to completion. The role involves close work with Sales, Hotel Reservations, Inbound Operations, and third-party suppliers to ensure smooth tour execution and client satisfaction.

The candidate should have 2–4 years in Tour/MICE operations within a DMC or travel agency, with strong English and Mandarin skills, MS Office proficiency, and attention to detail to maintain

Qualifications

• Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).
• 2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency environment.
• Fluent in English is mandatory (spoken and written). Mandarin proficiency with HS K 5 is required; reading/writing Traditional Chinese also needed.

Responsibilities

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re-pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

Skills

English fluency

Mandarin proficiency

Attention to detail

Customer service mindset

Time management

Analytical thinking

Problem solving

Teamwork

Adaptability

Commercial awareness

Technology literacy

Service excellence

Integrity

Education

Diploma or Bachelor's degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

Booking systems / reservation platforms

CRM tools

Job description

Kuoni Tumlare in Jakarta Selatan, Indonesia seeks an experienced Operations Professional to coordinate tours from confirmation to completion. The role involves close work with Sales, Hotel Reservations, Inbound Operations, and third-party suppliers to ensure smooth tour execution and client satisfaction.

The candidate should have 2–4 years in Tour/MICE operations within a DMC or travel agency, with strong English and Mandarin skills, MS Office proficiency, and attention to detail to maintain