Tour Operations & Logistics Specialist

Tumlare Corporation; Jakarta Pusat; Presencial; IDR 120 000 000 - 240 000 000; Tempo integral

Resumo da oferta

Kuoni Tumlare in Indonesia is seeking an Operations Specialist to run tours in alignment with the company’s SOPs, ensuring service quality, profitability, and client satisfaction. The role requires close coordination with Sales, Hotel Teams, Inbound Operations, and third‑party suppliers to guarantee smooth execution from confirmation to completion.

You will be part of the Operations Team, reporting to the Operations Team Leader/Supervisor.

Qualificações

• 2–4 years of experience in Tour Operations or MICE Operations.
• Strong understanding of itinerary management, supplier coordination, and cost control.

Responsabilidades

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re-pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

Conhecimentos

Fluent English

Mandarin

Attention to detail

Communication

Multi-tasking

Teamwork

Formação académica

Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration

Ferramentas

Microsoft Office

Booking systems / CRM tools

Descrição da oferta de emprego

Kuoni Tumlare in Indonesia is seeking an Operations Specialist to run tours in alignment with the company’s SOPs, ensuring service quality, profitability, and client satisfaction. The role requires close coordination with Sales, Hotel Teams, Inbound Operations, and third‑party suppliers to guarantee smooth execution from confirmation to completion.

You will be part of the Operations Team, reporting to the Operations Team Leader/Supervisor.