Operations Executive - Support Market Australia (Mandarin speaker)

Kuoni Tumlare; Jakarta Pusat; On-site; IDR 140,000,000 - 210,000,000; Full time

Job summary

Kuoni Tumlare in Jakarta Selatan, Indonesia seeks an experienced Operations Professional to coordinate tours from confirmation to completion. The role involves close work with Sales, Hotel Reservations, Inbound Operations, and third-party suppliers to ensure smooth tour execution and client satisfaction.

The candidate should have 2–4 years in Tour/MICE operations within a DMC or travel agency, with strong English and Mandarin skills, MS Office proficiency, and attention to detail to maintain

Qualifications

• Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).
• 2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency environment.
• Fluent in English is mandatory (spoken and written). Mandarin proficiency with HS K 5 is required; reading/writing Traditional Chinese also needed.

Responsibilities

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re-pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

Skills

English fluency

Mandarin proficiency

Attention to detail

Customer service mindset

Time management

Analytical thinking

Problem solving

Teamwork

Adaptability

Commercial awareness

Technology literacy

Service excellence

Integrity

Education

Diploma or Bachelor's degree in Tourism, Hospitality, or Business Administration

Tools

Microsoft Office

Booking systems / reservation platforms

CRM tools

Job description

About Kuoni Tumlare:

At Kuoni Tumlare, we deliver truly inspiring and innovative solutions and experiences that create value both for our Partners and Society at large. Our wide portfolio of products and solutions is built on 100+ years of destination management experience. Our solutions include series tours, technical visits, educational tours, Japanspecialist travel consulting, as well as meetings, incentives, conferences, and exhibitions. Our product portfolio includes MyBus excursions at destinations as well as guaranteed departure tours devised and delivered by our Seat-in-Coach specialists, Europamundo (EMV) and MyBus Landcruise. We cater to a wide range of customer needs in close collaboration with our trusted suppliers and powered by our team of destinations experts - enabling us to make a real difference to the world.

About the Business:

Our Destination Management services form the core of our business. Together with our destination experts, our sales teams generate business and shape itineraries suited to our customers’ needs with real-time insider knowledge. We take care of everything from ground support, hotel bookings, sightseeing, restaurants, and local guides; all while providing 24/7 customer support so that travelers from over 50 countries can enjoy memorable travel experiences worry-free.

About The Role:

This role is responsible for operating tours in accordance with the company’s Standard Operating Procedures (SOPs) to ensure service quality, profitability, and client satisfaction. The position involves close coordination with Sales, Hotel Teams, Inbound Operations Team in Destinations office, and third-party suppliers to ensure smooth execution of all tour components from confirmation to completion. You will be part of the Operations Team, reporting directly to the Operations Team Leader/Supervisor.

Key Responsibilities:

• Prepare and manage operational documentation for confirmed bookings (Go-Ahead).
• Coordinate with suppliers for hotel, transport, and service arrangements.
• Handle itinerary changes, flight updates, and re‑pricing when needed.
• Provide accurate information and support to clients and internal teams.
• Monitor service quality and ensure SOP compliance.

TO SUCCEED IN THE ROLE YOU SHOULD HAVE:

Education:

Minimum Diploma or Bachelor’s Degree in Tourism, Hospitality, or Business Administration (or related field).

Experience:

2–4 years of experience in Tour Operations or MICE Operations within a DMC or Travel Agency environment.

Language Proficiency:

Fluent in English is mandatory (spoken and written). Mandarin proficiency is mandatory. Candidates must be fluent in spoken Mandarin and able to read and write Traditional Chinese, with a minimum HSK 5 certification. Applicants who do not have the required Mandarin proficiency and Traditional Chinese reading and writing skills are advised not to apply.

Technical Skills:

Proficient in Microsoft Office (Excel, Word, Outlook). Experience with booking systems, reservation platforms, or CRM tools is preferred. Strong numerical and data accuracy skills. Comfortable managing digital documentation and filing systems.

Personal Attributes:

Strong attention to detail and organizational skills. Proactive, responsible, and able to handle multiple tasks simultaneously. Customer-service mindset with good communication and follow-up ability. Team-oriented and adaptable in a dynamic environment. Positive attitude and ability to work under pressure.

WE ARE LOOKING FOR A PERSON WITH:

Competencies:

• Passionate and want to learn tourism business especially wholesale
• Attention to Detail – Ensures all bookings, itineraries, and documents are accurate and complete.
• Communication Skills – Communicates clearly with internal teams, suppliers, and clients.
• Customer Orientation – Focuses on client satisfaction and proactive problem-solving.
• Time Management – Manages multiple bookings and tight deadlines effectively.
• Analytical Thinking – Identifies issues in pricing, itinerary, or operations and finds solutions.
• Problem-Solving – Responds effectively to changes and operational challenges.
• Teamwork and Collaboration – Works seamlessly with Sales, Hotel Reservations, and Inbound teams.
• Adaptability – Adjusts quickly to new client requests or itinerary changes.
• Commercial Awareness – Understands cost structure, margins, and profit optimization.
• Technology Literacy – Uses internal booking systems and Microsoft Office efficiently.
• Service Excellence – Maintains high service standards throughout the tour cycle.
• Integrity and Accountability – Acts with honesty and follows company guidelines.
• Result Orientation – Focuses on accuracy, efficiency, and timely delivery.
• Continuous Learning – Stays updated on destinations, supplier networks, and internal processes.

Career Development and Rotation:

We encourage continuous learning and professional growth. Team members in this role may be considered for rotation or cross-functional assignments within the company, in line with our culture of developing versatile talent and promoting internal mobility.

Job Location- Jakarta Selatan, Jakarta Raya, Indonesia