Ticketing Sr Officer (tiketPlus)

tiket.com; Indonesia; Sur place; IDR 180 000 000 - 360 000 000; Plein temps

Résumé du poste

tiket.com is seeking a Ticketing Senior Officer to expertly process complex travel reservations for corporate, VIP, and group clients across domestic and international destinations, demanding precision and proactive problem solving.

You will master Galileo GDS for advanced fare construction and ticketing, coordinate with airlines, hotels, and suppliers, and maintain meticulous client profiles and travel policies.

Qualifications

• Diploma in Tourism or related field with at least 4 years of experience in complex travel reservations.
• Expert-level Galileo GDS proficiency and fare construction experience.
• Strong attention to detail and accuracy navigating multi-segment itineraries.
• Excellent interpersonal and VIP client relationship skills.
• Ability to work flexible shifts including afternoon and night.

Responsabilités

• Plan, ticket, and execute complex domestic and international itineraries for corporate and VIP clients.
• Coordinate with airlines, hotels, and suppliers to ensure flawless execution.
• Utilize Galileo GDS to manage advanced fare construction and ticketing modifiers.
• Serve as trusted advisor, maintaining detailed client profiles and travel policies.
• Resolve disruptions and emergencies promptly, minimizing client impact.
• Proactively identify risks and opportunities to improve service and efficiency.

Connaissances

GDS Galileo proficiency

Ticketing & complex itineraries

VIP/corporate client service

Problem solving

Formation

Diploma in Tourism or related field

Outils

Galileo GDS

Description du poste

Ticketing Senior Officer is responsible for the expert and efficient processing of complex travel reservations and ticketing for corporate, VIP, and group clients across both domestic and international destinations. This role demands exceptional precision, proactive problem-solving, and the ability to handle intricate travel itineraries. Beyond daily operations, this position will contribute to process improvements and manage key client relationships. Mastery in utilizing Global Distribution Systems (GDS), with a primary focus on the Galileo platform, is critical for independently fulfilling complex client travel requests and ensuring seamless, high-touch travel experiences.

Your main duties in flying with us :

• Planning, ticketing, and execution of complex domestic and international itineraries—including multi-segment, multi-destination, and duty/leisure trips for corporate, VIP, and group clients.
• Coordinate seamlessly with internal teams and external travel suppliers (airlines, luxury hotels, ground transport, insurance providers) to handle specialized accommodation requests and ensure flawless, disruption-free execution.
• Leverage expert-level Galileo GDS proficiency to execute advanced fare construction, complex ticketing modifiers, married-segment management, and optimal routing strategies while acting as a subject matter expert for the team.
• Serve as a trusted advisor to key accounts and VIPs by deeply understanding their travel policies and preferences, delivering cost-effective recommendations, and maintaining meticulous client profile data.
• Independently resolve high-level travel disruptions, booking discrepancies, and emergency situations in real time, minimizing client impact through proactive problem-solving.
• Anticipate client needs and potential travel risks, offering tailored recommendations that maximize client satisfaction, maximize budget efficiency, and maintain exceptional service standards.

Mandatory belongings that you must prepare :

• Diploma degree (or higher) in Tourism or a related field, backed by at least 4 years of progressive experience managing complex, multi-segment travel reservations and ticketing.
• Expert-level proficiency in Global Distribution Systems (GDS), with a strong focus and demonstrable experience on the Galileo platform.
• In-depth understanding of domestic and international travel procedures, with high accuracy and exceptional attention to detail when navigating complex scenarios.
• Outstanding interpersonal and communication abilities, with a strong track record of building rapport with VIP/corporate clients and delivering high-touch, customer-focused solutions.
• Demonstrated ability to thrive in a fast-paced team environment, solve emergencies independently, and work flexible shift schedules to support urgent, out-of-hours travel needs.
• Willingness and availability to work second (afternoon) and third (night) shifts.