Tenant Experience & Building Services Supervisor

PT Jakarta Land

Jakarta Utara

On-site

IDR 78,120,000 - 122,760,000

Full time

2 days ago

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Job summary

PT Jakarta Land, headquartered in Jakarta, seeks a Building Supervisor to oversee hospitality and tenant relations within its World Trade Centre portfolio. You will be the primary contact for tenants, ensuring prompt responses and courteous service, while coordinating with technical, housekeeping, security, and HSE teams to maintain high standards.

You will also support lease administration, tenant communications, and events, guiding new tenants through their transition and ensuring compliance

Qualifications

Bachelor's or Diploma in hospitality or related discipline.
Minimum 3 years of hotel industry experience (Room Division).
Good command of written and spoken English.
Computer literacy is a must.
Excellent commercial awareness and customer focus.
Strong initiative, planning, leadership and self-motivation.
Excellent interpersonal and communication skills.

Responsibilities

Act as the first line of contact for tenants to handle complaints, inquiries, and requests.
Coordinate with technical services, housekeeping, security, and other support teams.
Distribute notices and organize tenant communication campaigns.
Log and track all tenant complaints and requests using internal systems.
Support planning and execution of tenant events and engagement initiatives.
Assist leasing and fit-out teams with move-in/move-out activities and ensure compliance with building procedures.