TENANT SERVICE OFFICER (RECEPTIONIST)

PT Jakarta Land; Jakarta Utara; On-site; IDR 50,220,000 - 72,540,000; Full time

Job summary

PT Jakarta Land, located in Jakarta’s Central Business District, is seeking a professional Receptionist to welcome visitors, handle calls, and support building operations with a focus on outstanding customer service. The role requires a Diploma and at least 1 year in hospitality or customer service.

The position includes assisting tenants, logging communications, and coordinating with related departments to ensure smooth daily operations.

Qualifications

• Diploma required; preferably in Hotel Management, Hospitality, or related field.
• 1+ year experience as receptionist, customer service, or in hospitality.
• Strong English written and spoken skills; additional language is a plus.

Responsibilities

• Coordinate and manage all incoming and outgoing calls professionally.
• Greet and assist building visitors, tenants, and guests at reception.
• Attend to walk-in visitors promptly and in line with company standards.
• Handle tenant complaints promptly and escalate when needed.
• Manage correspondence and packages; log and distribute accurately.
• Provide information about building facilities and services.

Skills

Communication

Customer service

MS Office

English proficiency

Teamwork

Education

Diploma (D3) in Hotel Management

Tools

MS Office

Job description

Coordinate and manage all incoming and outgoing telephone calls with courtesy and professionalism.

Receive and assist building visitors, tenants, and guests at the reception area in a friendly and professional manner.

Ensure all walk-in guests and visitors are attended to efficiently, effectively, and in accordance with company standards.

Handle and follow up on tenant complaints promptly, escalating issues when necessary, and ensure timely resolution.

Manage all incoming and outgoing correspondence, documents, and packages, ensuring accurate logging and distribution.

Provide general information and assistance to tenants and guests regarding building facilities and services.

Maintain an organized reception area and ensure it always represents a professional image of the company.

Record and prepare daily reports on visitor logs, tenant requests, and customer feedback.

Support administrative tasks and coordination with related departments (Security, Housekeeping, and Engineering) to ensure smooth building operations.

Consistently ensure tenant and customer satisfaction by delivering excellent service at all times.

Requirements

Minimum Diploma degree (D3), preferably in Hotel Management, Hospitality, Communication, or a related discipline.

At least 1 year of experience as Receptionist, Customer Service, or in the hospitality industry.

Good command of written and spoken English; an additional language is a plus.

Computer literate and proficient in MS Office and related software.

Professional appearance, pleasant personality, and excellent customer service attitude.

Strong initiative, interpersonal, and communication skills.

Able to work effectively both independently and as part of a team.

Willing to work in shift schedules, including weekends or public holidays when required.

Your application will include the following questions:

• Berapa tahun pengalaman kerjamu sebagai resepsionis?
• Kualifikasi mana yang kamu miliki?
• Apakah kamu berpengalaman di bidang pelayanan pelanggan?
• Bagaimana kamu menilai kemampuan bahasa Inggrismu?
• Apakah kamu bersedia menjalani pemeriksaan latar belakang prakerja?
• Bahasa apa saja di bawah ini yang fasih kamu gunakan?
• Berapa tahun pengalaman kerjamu di bidang manajemen hotel?
• Berapa lama waktu yang kamu butuhkan untuk memberi tahu perusahaanmu saat ini?

PT Jakarta Land located in the heart of Jakarta’s Central Business District, World Trade Centre (WTC) comprises five Grade A commercial office buildings; WTC 1, WTC 2, WTC 5, WTC 6, and WTC 3, a 73,000 square metre state-of-the-art office tower.

WTC is developed and managed by PT Jakarta Land, renowned for its absolute focus on maintaining the highest standards of service and quality. Founded over 40 years ago, Jakarta Land is jointly owned by CCM and Hongkong Land, benefitting from CCM’s local insight and Hongkong Land’s 130 years of experience in key cities across Asia.

PT Jakarta Land located in the heart of Jakarta’s Central Business District, World Trade Centre (WTC) comprises five Grade A commercial office building; WTC 1, WTC 2, WTC 5, WTC 6, and WTC 3, a 73,000 square metre state-of-the‑art office tower.

WTC is developed and managed by PT Jakarta Land, renowned for its absolute focus on maintaining the highest standards of service and quality. Founded over 40 years ago, Jakarta Land is jointly owned by CCM and Hongkong Land, benefitting from CCM’s local insight and Hongkong Land’s 130 years of experience in key cities across Asia.