Telephone Operator Staff (Midplaza Building)

MidPlaza Holding; Kemayoran; On-site; IDR 61,380,000 - 83,700,000; Full time

Job summary

MidPlaza Holding in Jakarta seeks a proactive Receptionist to welcome guests, manage the front desk, and coordinate with tenants and visitors. You will handle calls, register visitors in the VMS, and maintain a tidy, well-organized reception area.

The ideal candidate should have a Diploma (D3) or equivalent, strong English communication, a professional appearance, and a service-oriented attitude. Prior front office or customer service experience is a plus, with MS Office proficiency expected.

Qualifications

• Excellent communication and interpersonal skills with a professional, service-oriented attitude.
• Well-groomed with professional appearance.
• Proficient in English, both spoken and written.

Responsibilities

• Welcome guests and visitors, ensuring a positive first impression.
• Maintain a clean, organized reception area and handle front-desk tasks.
• Answer calls, take messages, and direct inquiries appropriately.
• Register visitors in the Visitor Management System (VMS) and verify identity.
• Coordinate with security and tenants, and provide necessary guidance.

Skills

Communication

Interpersonal skills

Teamwork

Service-oriented

Education

Diploma (D3) or equivalent

Tools

MS Office

Job description

• Deliver a professional and courteous welcome to all guests, clients, and employees, ensuring a consistently positive first impression
• Maintain a clean, organized, and fully equipped reception area
• Operate and monitor work-related equipment and systems, including telephone systems, Visitor Management System (VMS), car call systems, computers, and other supporting equipment
• Handle incoming calls, messages, and inquiries accurately and professionally, escalating matters to the appropriate parties when required
• Manage the guest registration process through the VMS, including identity verification, data entry, access card registration, providing necessary guidance or assistance, and monitoring guest entry and exit
• Provide accurate information regarding the building, facilities, retail and restaurant tenants, and visitor procedures
• Maintain and prepare daily records of visitor logs, telephone calls, incidents, and ensure proper shift handover between teams
• Handle lost and found items in accordance with established procedures and company policies
• Report and assist to the supervisor in resolving technical issues with relevant teams
• Coordinate with Security regarding visitor access and potential security concerns

Requirements

• Minimum Diploma (D3) education, preferably in a related field
• Previous experience in Reception, Front Office, Customer Service, or a similar role is an advantage
• Well-groomed with professional appearance
• Excellent communication and interpersonal skills, with a professional and service-oriented attitude
• Proficient in English, both spoken and written
• Strong teamwork and collaboration skills
• Proficient in Microsoft Office and general computer applications
• Relevant certifications or professional training are an advantage