Guest Relation Officer

Procenyx; Lombok; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Procenyx in Indonesia is seeking a Guest Relations professional to welcome guests and ensure a warm, personalized experience throughout their stay. You will handle inquiries, requests, and feedback with professionalism while coordinating with front office and other departments to resolve issues quickly.

The role emphasizes strong communication, impeccable guest service standards, and teamwork. Weekend and holiday shifts may be required, and a friendly, well-groomed presentation is expected to

Qualifications

• Minimum Diploma/Bachelor’s degree in Hospitality, Tourism, or a related field.
• Good command of English, both spoken and written.
• Excellent communication and interpersonal skills.
• Friendly, professional, and guest-oriented personality.
• Strong problem-solving skills and ability to handle guest complaints professionally.
• Well-groomed, confident, and able to work effectively in a team.
• Willing to work in shifts, including weekends and public holidays.

Responsibilities

• Welcome guests and assist throughout their stay, ensuring a warm, personalized experience.
• Handle guest inquiries, requests, feedback, and complaints professionally.
• Coordinate with relevant departments to ensure prompt and effective resolution.
• Maintain strong guest relationships and support service standards to achieve high guest satisfaction.

Skills

English proficiency

Communication

Interpersonal skills

Guest-oriented service

Problem solving

Teamwork

Shift work

Education

Diploma/Bachelor’s degree in Hospitality/Tourism

Job description

Responsible for welcoming and assisting guests throughout their stay, ensuring a warm, personalized, and memorable guest experience. Handle guest inquiries, requests, feedback, and complaints professionally while coordinating with relevant departments to ensure prompt and effective resolution. Maintain strong guest relationships and support the hotel’s service standards to achieve high levels of guest satisfaction.

Qualifications:

• Minimum Diploma/Bachelor’s degree in Hospitality, Tourism, or a related field.
• Previous experience in Guest Relations, Front Office, or a similar hospitality role is preferred.
• Good command of English, both spoken and written.
• Excellent communication and interpersonal skills.
• Friendly, professional, and guest-oriented personality.
• Strong problem-solving skills and ability to handle guest complaints professionally.
• Well-groomed, confident, and able to work effectively in a team.
• Willing to work in shifts, including weekends and public holidays.