Front Office Receptionist

PT Maju Bejo Terus; Sleman; On-site; IDR 50,220,000 - 83,700,000; Full time

Job summary

PT Maju Bejo Terus seeks a Front Office staff member to deliver guest services and manage administrative tasks in our hospitality facility. You will welcome guests, handle reservations, and coordinate with F&B, security, and operations to ensure smooth services from arrival to departure.

The role requires strong communication, attention to detail, and the ability to work in shifts, including weekends and holidays. Prior POS experience and English is a plus.

Qualifications

• Minimum SMA/SMK or equivalent; D3/S1 in Hospitality, Tourism, or related field preferred.
• Minimum 1 year experience in front office/customer service position, preferably in hospitality industry.
• Good communication and service skills.
• Familiar with POS/cashier systems and reservation/booking applications.
• Able to operate computers and Microsoft Office well.
• Detail-oriented in handling transactions and administration.
• Able to work in shift system, including weekends and holidays.
• English language ability (active/passive) is an advantage.
• Friendly, patient, and able to work under pressure during busy hours.

Responsibilities

• Welcome guests and provide hospitality services according to standards.
• Handle check-in processes for bays and new member registrations.
• Provide information on packages, pricing, promotions, and facilities.
• Respond to guest inquiries, complaints, and requests with solutions.
• Process reservations and bookings for bays and other facilities.
• Create daily sales and transaction reports for front office.
• Manage member and guest data in the system.
• Keep front office and lobby area neat and representative.
• Operate booking and POS systems according to SOP.
• Coordinate with operations on bay and facility availability.
• Manage queues and bay allocation during peak hours.
• Serve as liaison between guests and F&B, security, operations.
• Answer calls, emails, and messages about reservations and facility info.
• Communicate handovers between shifts and maintain professional appearance.

Skills

Customer service

Communication skills

Detail-oriented

Education

SMA/SMK or equivalent

D3/S1 in Hospitality/ Tourism or related field preferred

Tools

POS systems

Reservation software

Microsoft Office

Job description

Front Office position responsible for guest services, administrative tasks, and operational coordination at a hospitality facility. The role involves welcoming guests, managing reservations and payments, maintaining front office standards, and serving as a communication bridge between guests and other departments.

Key responsibilities

• Welcome guests in a friendly manner and provide hospitality services according to standards
• Handle check-in processes for bay/driving range facilities and new member registration
• Provide information regarding packages, pricing, promotions, and available facilities
• Handle guest inquiries, complaints, and requests responsively and with solutions
• Process reservations and bookings for bays and other facilities
• Create daily sales and transaction reports for front office
• Manage member and guest data neatly and updated in the system
• Ensure front office/lobby area is always neat, clean, and representative
• Operate booking and POS systems according to SOP
• Coordinate with operational team regarding bay and facility availability
• Manage queues and bay allocation during peak hours
• Serve as information liaison between guests and other departments (F&B, security, operations)
• Answer phone calls, emails, or incoming messages regarding reservations and facility information
• Communicate important information between shifts through handover
• Maintain professional appearance and attitude according to company standards
• Ensure smooth guest experience from arrival to departure
• Follow up on guest feedback or complaints for service improvement
• Actively promote membership packages or other products to guests

About you

Minimum education: SMA/SMK or equivalent; D3/S1 in Hospitality, Tourism, or related field preferred

Minimum 1 year experience in front office/customer service position, preferably in hospitality industry

Good communication and service skills

Familiar with POS/cashier systems and reservation/booking applications

Able to operate computers and Microsoft Office well

Detail-oriented in handling transactions and administration

Able to work in shift system, including weekends and holidays

English language ability (active/passive) is an advantage

Friendly, patient, and able to work under pressure during busy hours