Technical Support & Product Demos Specialist

ID7J PT Japfa Comfeed Indonesia Tbk; Singosari; On-site; IDR 120,000,000 - 210,000,000; Full time

Job summary

JAPFA is seeking a technical support specialist to assist customers and the sales team with product guidance, usage instructions, and basic troubleshooting. You will support sales through product demonstrations and clear technical explanations, recording customer issues and feedback for follow-up.

Coordinate with sales, QA, and technical teams to ensure timely issue resolution and adherence to SOPs. Based in Singosari, East Java, the role requires following safety standards and reporting

Responsibilities

• Provide basic technical support to customers and sales teams for assigned products.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Record customer issues, feedback, and technical inquiries accurately.
• Support sales activities through product demonstrations and technical explanations.

Job description

JAPFA is seeking a technical support specialist to assist customers and the sales team with product guidance, usage instructions, and basic troubleshooting. You will support sales through product demonstrations and clear technical explanations, recording customer issues and feedback for follow-up.

Coordinate with sales, QA, and technical teams to ensure timely issue resolution and adherence to SOPs. Based in Singosari, East Java, the role requires following safety standards and reporting