Technical Support & Product Demo Specialist

Japfa; Jawa Timur; Vor Ort; IDR 60.000.000 - 120.000.000; Vollzeit

Zusammenfassung

Japfa, a leading agribusiness company with operations across Indonesia, seeks a Technical Support Associate to assist customers and the sales team with product applications, usage guidance, and basic troubleshooting.

You will record issues, provide technical explanations, demonstrate products, and coordinate with sales, QA and technical teams to resolve problems while following SOPs and safety standards.

Aufgaben

• Provide basic technical support to customers and sales teams for assigned products.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Support sales activities through product demonstrations and technical explanations.
• Record customer issues, feedback, and technical inquiries accurately.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Follow technical SOPs, safety standards, and reporting procedures.

Jobbeschreibung

Japfa, a leading agribusiness company with operations across Indonesia, seeks a Technical Support Associate to assist customers and the sales team with product applications, usage guidance, and basic troubleshooting.

You will record issues, provide technical explanations, demonstrate products, and coordinate with sales, QA and technical teams to resolve problems while following SOPs and safety standards.