Technical Support Engineer – Demos & Troubleshooting

ID7E PT Bhirawa Mitra Sentosa; Cirebon; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

JAPFA is seeking a technical support specialist to assist customers and sales teams with product guidance and troubleshooting. You will document issues and coordinate with QA and technical teams for timely resolutions, while contributing to product demonstrations and technical explanations.

You will follow established SOPs and safety standards, ensuring accurate reporting and effective communication across departments, with a focus on delivering reliable technical support for JAPFA's product

Qualifications

• Provide basic technical support to customers and sales teams.
• Assist with product application guidance and usage instructions.
• Record customer issues and feedback accurately.
• Follow SOPs, safety standards, and reporting procedures.

Responsibilities

• Provide basic technical support to customers and sales teams for assigned products.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Record customer issues, feedback, and technical inquiries accurately.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Support sales activities through product demonstrations and technical explanations.
• Follow technical SOPs, safety standards, and reporting procedures.

Skills

Technical support

Customer service

Product demonstrations

Communication

Job description

JAPFA is seeking a technical support specialist to assist customers and sales teams with product guidance and troubleshooting. You will document issues and coordinate with QA and technical teams for timely resolutions, while contributing to product demonstrations and technical explanations.

You will follow established SOPs and safety standards, ensuring accurate reporting and effective communication across departments, with a focus on delivering reliable technical support for JAPFA's product