TECHNIC OPR - PS SINGOSARI

Japfa; Jawa Timur; On-site; IDR 60,000,000 - 120,000,000; Full time

Job summary

Japfa, a leading agribusiness company with operations across Indonesia, seeks a Technical Support Associate to assist customers and the sales team with product applications, usage guidance, and basic troubleshooting.

You will record issues, provide technical explanations, demonstrate products, and coordinate with sales, QA and technical teams to resolve problems while following SOPs and safety standards.

Responsibilities

• Provide basic technical support to customers and sales teams for assigned products.
• Assist in product application guidance, usage instructions, and basic troubleshooting.
• Support sales activities through product demonstrations and technical explanations.
• Record customer issues, feedback, and technical inquiries accurately.
• Coordinate with sales, QA, and technical teams for issue resolution.
• Follow technical SOPs, safety standards, and reporting procedures.

Job description

Provide basic technical support to customers and sales teams for assigned products. Assist in product application guidance, usage instructions, and basic troubleshooting. Support sales activities through product demonstrations and technical explanations. Record customer issues, feedback, and technical inquiries accurately. Coordinate with sales, QA, and technical teams for issue resolution. Follow technical SOPs, safety standards, and reporting procedures.

JAPFA is an agribusiness company that engages mainly in the production of animal feed, poultry breeding, commercial farm, consumer products, aquaculture, and beef cattle farming. Founded in Indonesia and now headquartered in Singapore, we employ over 37,000 people across an integrated network of modern farming, processing and distribution facilities in Indonesia, Vietnam, India, Myanmar, and Bangladesh. We believe our people are the key to staying ahead, and we continuously seek talented individuals to grow with us and contribute to our mission.

Visit Our Official Webpage

https://www.japfa.com/

https://www.japfacomfeed.co.id/