Field Marketing & Sales Tech Support Lead

Japfa; Kota Medan ᯔᯩᯑᯉ᯲; Presencial; IDR 78.120.000 - 145.080.000; Jornada completa

Descripción de la vacante

Japfa in Medan, Sumatera Utara, Indonesia, is seeking a coordinator to oversee daily technical support activities and ensure prompt resolution of customer issues. The role involves guiding the technical support team during troubleshooting and service tasks, and assisting in maintaining procedures, tools, and documentation.

You will monitor issues, collect performance metrics, report deviations for corrective action, and collaborate with internal teams to drive continuous service improvement.

Responsabilidades

• Coordinate and oversee daily technical support activities to ensure prompt resolution of customer issues.
• Support and guide technical support staff in executing troubleshooting and service tasks.
• Assist in maintaining support procedures, tools, and documentation for efficient operations.
• Monitor technical issues, record performance metrics, and report deviations for corrective action.
• Collaborate with internal teams to ensure smooth operations and continuous service improvement.

Descripción del empleo

Japfa in Medan, Sumatera Utara, Indonesia, is seeking a coordinator to oversee daily technical support activities and ensure prompt resolution of customer issues. The role involves guiding the technical support team during troubleshooting and service tasks, and assisting in maintaining procedures, tools, and documentation.

You will monitor issues, collect performance metrics, report deviations for corrective action, and collaborate with internal teams to drive continuous service improvement.