Technical Engineer

Sika; Cileungsi; On-site; IDR 60,000,000 - 100,000,000; Full time

Job summary

Sika is seeking a skilled Technical Engineer to support our Channel Distribution team across Indonesia. The role focuses on field-based technical support, product training, and driving expansion in the Vertical Market Residential segment and Sika Pro Centers.

Ideal candidates bring a strong civil engineering background, hands-on field experience, and a passion for delivering high-quality technical solutions to contractors and distributors in Indonesia.

Responsibilities

• Provide hands-on, on-site technical support to customers and distributors.
• Deliver product training and introduce Sika Systems and Products.
• Conduct product mock-ups and training for the VM Residential segment.
• Create QC Modules for field projects and centers.
• Perform product testing including internal development and external comparisons.
• Identify and implement process improvements for quality and productivity.

Job description

About the Role

We are seeking a highly skilled and mobile Technical Engineer to join our Channel Distribution team. You will play a critical role in driving our business expansion, specifically providing expert technical support for the Vertical Market (VM) Residential segment and Sika Pro Centers across Indonesia. If you have a strong civil engineering background, a passion for product training, and love working directly in the field with contractors and distributors, this is the perfect role for you.

Key Responsibilities (Job Description)

• Customer & Field Support: Support customers and distributors by providing hands‑on, on‑site technical support, product training, and comprehensive introductions to Sika Systems and Products.
• Segment Expansion: Execute product mock‑ups, conduct applicator/contractor training, and create QC Modules specifically targeting the Vertical Market (VM) Residential segment and Sika Pro Centers.
• Product Testing: Conduct rigorous product testing (both internal product development and external competitor comparisons) on a regular basis.
• Quality & Continuous Improvement: Develop and implement targeted improvement plans to address identified operational gaps, ensuring the absolute highest quality of technical support delivery.
• Process Optimization: Proactively identify opportunities for process optimization, cost reduction, and increased productivity in the delivery of technical solutions.
• Cross-Functional Collaboration: Collaborate closely with cross‑functional teams to deeply analyze customer feedback, track performance, and resolve recurring technical issues or challenges in the field.