Dynamics 365 CRM Technical Lead

EY; Jakarta Utara; On-site; IDR 600,000,000 - 1,200,000,000; Full time

Benefits offered by this job

Continuous Learning

Global Opportunities

Leadership Coaching

Diverse Culture

Job summary

EY Jakarta seeks a Dynamics 365 CRM Solution Architect to lead enterprise CRM transformations powered by Microsoft Dynamics 365 Customer Engagement and the Power Platform. You will partner with executives and technology teams to define CRM strategy, roadmaps, architecture, and delivery across complex environments.

This leadership role offers visibility within EY's Consulting practice, opportunities to drive client engagements, and to develop market-leading CRM capabilities while mentoring teams

Qualifications

• Minimum 12+ years of experience in CRM, digital transformation, or consulting.
• Minimum 8+ years of hands-on experience in Microsoft Dynamics CRM / Dynamics 365 CE.
• Minimum 5+ years in a Solution Architect/Technical Lead/leadership role.
• Proven experience leading at least 3 large-scale Dynamics 365 CRM implementations.
• Experience managing senior stakeholders across business and technology functions.
• Experience delivering multi-country, multi-organization enterprise transformation programs.

Responsibilities

• Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, and high-performance solutions aligned with business and technology strategies.
• Define and govern CRM architecture standards, implementation best practices, and quality frameworks.
• Collaborate with business stakeholders to define CRM vision, roadmaps, and transformations.
• Provide technical leadership across projects and ensure delivery within timelines and budgets.
• Mentor teams and support pre-sales activities including solution design and client demos.

Skills

Dynamics 365 CE

Power Platform

CRM Architecture

Enterprise Transformation

Stakeholder Management

Lead Large Programs

REST APIs

C#

JavaScript

Data Migration

Tools

Azure Integration Services

Plugin Development

Dataverse

Power BI

Job description

EY is a global leader in assurance, consulting, strategy, tax, and transaction services, operating in more than 150 countries worldwide. We help organizations navigate transformation, unlock growth opportunities, and build long-term value for stakeholders.

At EY, our purpose is to build a better working world. We are committed to helping our clients create sustainable value for people, society, and the broader economy while fostering trust and confidence in capital markets.

Our people are at the center of everything we do. Through continuous learning, diverse experiences, and innovative technology, we empower our professionals to develop exceptional careers while making a meaningful impact. Regardless of when you join us or how long you stay, the exceptional EY experience is designed to last a lifetime.

If you're looking for an organization where your ideas matter, your growth is prioritized, and your contributions create real business impact, then EY is the place for you.

About EY

EY is a global leader in assurance, consulting, strategy, tax, and transaction services, operating in more than 150 countries worldwide. We help organizations navigate transformation, unlock growth opportunities, and build long-term value for stakeholders.

At EY, our purpose is to build a better working world. We are committed to helping our clients create sustainable value for people, society, and the broader economy while fostering trust and confidence in capital markets.

Our people are at the center of everything we do. Through continuous learning, diverse experiences, and innovative technology, we empower our professionals to develop exceptional careers while making a meaningful impact. Regardless of when you join us or how long you stay, the exceptional EY experience is designed to last a lifetime.

If you're looking for an organization where your ideas matter, your growth is prioritized, and your contributions create real business impact, then EY is the place for you.

Dynamics 365 CRM Solution Architect

Location: Jakarta, Indonesia
Experience: 12+ Years
Level: Manager / Senior Manager

The Opportunity

As a Dynamics 365 CRM Solution Architect, you will play a critical role in leading enterprise-scale CRM transformation initiatives powered by Microsoft Dynamics 365 Customer Engagement (CE) and the Microsoft Power Platform.

You will work closely with executive stakeholders, business leaders, and technology teams to shape CRM strategies, define solution roadmaps, architect scalable enterprise solutions, and ensure successful delivery across complex business environments.

This is a highly visible leadership position within our Consulting practice, providing the opportunity to drive transformative client engagements, influence digital transformation programs, and develop market-leading CRM capabilities.

Your Key Responsibilities

You will collaborate with a diverse range of clients and colleagues to deliver innovative CRM solutions and enterprise transformation programs, including:

• Lead end-to-end design and delivery of Microsoft Dynamics 365 CRM solutions across complex enterprise programs.
• Architect scalable, secure, and high-performance solutions aligned with business and technology strategies.
• Define and govern CRM architecture standards, implementation best practices, and quality frameworks.
• Collaborate with business stakeholders to define CRM vision, digital roadmaps, and transformation initiatives.
• Provide technical leadership across multiple projects and workstreams while ensuring adherence to timelines, budgets, and delivery quality.
• Oversee CRM application design, integrations, data migration strategies, and enterprise architecture alignment.
• Mentor technical teams and solution consultants while fostering innovation and continuous improvement.
• Support pre-sales activities including solution design, effort estimations, proposal development, client presentations, and demonstrations.
• Identify and drive business development opportunities, including account expansion, pipeline growth, and cross-selling of CRM and related Microsoft solutions.
• Build and maintain strong executive-level client relationships, serving as a trusted advisor in CRM transformation programs.
• Drive proactive risk management, issue resolution, governance, and stakeholder communications throughout engagements.
• Support decision-making, resource management, delivery governance, and team leadership activities.

Skills and Attributes for Success

To thrive in this role, you should possess the following:

• Strong expertise in Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Field Service, Marketing, Customer Insights, and Omnichannel capabilities).
• Deep understanding of CRM architecture, solution design, customization, configuration, and extensibility.
• Extensive hands‑on experience designing enterprise-grade solutions using Microsoft Power Platform.
• Strong experience in systems integration, data migration, API design, and enterprise architecture.
• Proven ability to lead large-scale programs and manage distributed delivery teams.
• Strong stakeholder management and executive communication skills.
• Experience balancing business priorities, technical excellence, and commercial objectives.
• Experience working in Agile, Scrum, DevOps, and modern software delivery methodologies.
• Strong analytical and problem‑solving capabilities with focus on scalability, performance, and business value realization.
• Strong consulting mindset with the ability to translate business requirements into technology solutions.

Required Experience

Must Have

• Minimum 12+ years of experience in CRM, enterprise applications, digital transformation, or consulting environments.
• Minimum 8+ years of hands‑on experience in Microsoft Dynamics CRM / Dynamics 365 Customer Engagement.
• Minimum 5+ years serving as a Solution Architect, Technical Architect, Technical Lead, or equivalent leadership role.
• Proven experience leading at least 3 large-scale enterprise Dynamics 365 CRM implementations.
• Demonstrated experience managing senior stakeholders across business and technology functions.
• Experience delivering multi‑country, multi‑business‑unit, or large‑scale enterprise transformation programs.

Deep Expertise In

Microsoft Dynamics 365

• Dynamics 365 Sales
• Dynamics 365 Customer Service
• Dynamics 365 Field Service
• Dynamics 365 Customer Insights
• Omnichannel Engagement

Microsoft Power Platform

• Power Apps
• Power Automate
• Dataverse
• Power BI

Technical Architecture

• Azure Integration Services
• API Management
• Logic Apps
• Azure Functions
• Service Bus
• REST APIs
• C#
• JavaScript
• Plugin Development

What We Look For

We are looking for passionate professionals who combine strong technical expertise with strategic consulting capabilities. The ideal candidate is a leader who can navigate complex business challenges, influence stakeholders, and deliver enterprise-scale CRM transformation programs that create measurable business impact.

You should have a genuine passion for innovation, digital transformation, customer experience, and helping organizations realize the full value of Microsoft technologies.

If you are excited about building modern CRM ecosystems, influencing enterprise architecture decisions, and leading high-performing teams, this role is for you.

What We Offer

Continuous Learning

Develop the mindset and skills needed to navigate an increasingly complex and technology-driven world. Gain access to world-class learning opportunities, certifications, and professional development programs.

Success as Defined by You

We'll provide the tools, flexibility, and support needed to help you build a career that aligns with your ambitions while creating meaningful impact for clients and communities.

Transformative Leadership

Receive coaching, mentoring, and leadership development opportunities designed to help you become the leader the future demands.

Cutting-Edge Technology Exposure

Work with leading cloud, CRM, AI, and digital transformation technologies while solving complex challenges for some of the world's most recognized organizations.

Diverse and Inclusive Culture

Be part of an environment where your unique perspective is welcomed and valued, and where collaboration and innovation drive success.

Global Opportunities

Leverage EY's global network of professionals, methodologies, and industry expertise to broaden your experience and accelerate your career.

If you meet the criteria outlined above, we encourage you to apply and join EY in helping organizations transform the way they engage customers, empower employees, and drive sustainable business growth.

EY is committed to providing reasonable accommodations to individuals with disabilities and special needs. If you require assistance during the recruitment process or need accommodation for an interview, our Talent Team will be happy to support you.