Team Manager

LVMH; Jakarta Pusat; On-site; IDR 180,000,000 - 300,000,000; Full time

Job summary

Louis Vuitton in Jakarta seeks a Team Manager to own a category, lead teams, foster client relationships, and drive sales while delivering the highest level of client service.

You will coach talent, align with brand values, and partner with the Country office to implement strategies that maximize product performance through training and merchandizing.

This role requires extensive people leadership in luxury retail and a commitment to exceptional customer experiences.

Qualifications

• Extensive people management experience in luxury retail.
• Strong clienteling and relationship-building skills.
• Knowledge of visual merchandising and store operations.
• Ability to coach and develop high-performing teams.

Responsibilities

• Lead and develop store team to deliver Louis Vuitton standards and sales targets.
• Build and maintain long-term client relationships and deliver exceptional client experience.
• Communicate strategy and train the team; conduct morning briefings.
• Provide market feedback and product recommendations to Country office.
• Drive sales through visual merchandising, clienteling, and team animation.
• Ensure brand standards, policies, and inventory controls are followed.

Skills

People management

Luxury retail experience

Customer service

Category expertise

Job description

As a Team Manager at Louis Vuitton you will take ownership of a category within the business, develop and lead teams, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.

You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

You will be responsible for providing market expertise in relation to client needs and developing strategies to maximize product performance by leveraging visual merchandising, client development training and team animations.

Job responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within the team and between managers

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback leveraging the Expert Advisors' knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)

Profile

To be successful in this role you must possess extensive people management skills gained within a high profile luxury or client-centric retail brand, specialized category expertise within the luxury market, world class customer service skills and the desire to continuously strive to exceed our client's expectations.

Additional information

As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.
Louis Vuitton is proud to be an equal opportunity employer. We celebrate and welcome diversity and are committed to creating an inclusive environment.

Founded in Paris in 1854, Louis Vuitton perpetuates the ambitious vision of its namesake. From his origins as a master trunk maker, manufacturing boxes used to pack both everyday objects as well as voluminous wardrobes, Louis Vuitton and his successors introduced numerous innovations including the advent of the flat-top trunk, lightweight canvas, signature patterns, and the tumbler lock. Today, Louis Vuitton's legacy is expressed through its rigorous spirit of innovation, the boldness of its creations and an uncompromising demand for excellence.

Crafting Dreams Starts With Yours

At LVMH, people make the difference in the art of crafting dreams.Our people fuel our dynamic, entrepreneurial culture. We value collective ambitions, encouraging our talents to push boundaries and champion a curious, audacious state of mind. Our commitment to excellence is reflected in nurturing every individual with a growth mindset and development opportunities, consistently empowering them to reach their full potential. We are actively committed to positive impact through an inclusive environment that supports and gives back to our talented community. Join us at LVMH, where your talent is at the heart of our collective successes.