Luxury Retail Team Lead – Training & Growth

Louis Vuitton; Jakarta Pusat; On-site; IDR 600,000,000 - 900,000,000; Full time

Job summary

Louis Vuitton in Jakarta is hiring a Team Manager who will own a category, develop and lead teams, and foster client relationships while driving sales and upholding the brand’s service standards.

You will translate strategy into action, leverage visual merchandising, clienteling, and team coaching to maximize product performance, and ensure the Louis Vuitton Promise across clients and staff.

Qualifications

• Extensive people management experience in luxury or client-centric retail.
• Strong customer service skills and brand-aligned client experience.
• Specialized category expertise within luxury fashion preferred.

Responsibilities

• Ensure achievement of team targets on monthly and annual basis.
• Provide coaching and development; identify training needs and create action plans.
• Recruit and develop talents, secure succession in collaboration with the Store Manager.
• Set individual and team goals; assess performance against expectations.
• Motivate the team to drive business and maintain a positive work environment.
• Build long-term client relationships and leverage clienteling tools to enhance experience.
• Establish a client-centric mindset to ensure exceptional client experiences and proactively handle client situations.
• Communicate and inspire the team on corporate strategy and key business information.
• Provide product feedback and recommendations to the Country office based on local market knowledge.
• Create action plans to boost business leveraging visual merchandising, clienteling, training, and team animation.
• Lead sales efforts with role-model behavior, drive cross-selling, and foster client repurchase.
• Develop and grow own client portfolio and maximize opportunities on the floor.
• Maximize sales opportunities through effective floor management and uphold Louis Vuitton Promise standards.
• Be the store reference for the Country Merchandising team; share insights from experts.
• Support product category business through team animations, briefings, and information sharing.
• Ensure policies, brand standards and grooming guidelines are communicated and followed.
• Support store operations with inventory management and staff planning.

Skills

People management

Customer service

Luxury retail

Job description

Louis Vuitton in Jakarta is hiring a Team Manager who will own a category, develop and lead teams, and foster client relationships while driving sales and upholding the brand’s service standards.

You will translate strategy into action, leverage visual merchandising, clienteling, and team coaching to maximize product performance, and ensure the Louis Vuitton Promise across clients and staff.