Team Manager

Gruppe Louis Vuitton; Jakarta Pusat; On-site; IDR 90,000,000 - 140,000,000; Full time

Benefits offered by this job

Industry leading training

Benefits package

Career development opportunities

Job summary

Louis Vuitton in Jakarta, Indonesia is seeking a Team Manager to own a category, lead and develop teams, and foster outstanding client service. You will model brand values and drive sales results through strategic agility and client-focused coaching.

You will mentor staff, recruit talents, manage performance, and collaborate with the Country office on product feedback, merchandising and training to maximize client experience and store performance.

Qualifications

• Extensive people management skills within luxury or client-centric retail.
• Specialized category expertise within the luxury market.
• World-class customer service skills and the desire to exceed client expectations.

Responsibilities

• Achieve team targets monthly and annually.
• Lead and develop the team with coaching and training.
• Recruit, develop talents, and ensure succession plans with Store Manager.
• Set goals and manage performance.
• Motivate the team to create a positive work environment.
• Build long-term client relationships using clienteling tools.
• Ensure highest level of client experience and handle client needs.
• Communicate and reinforce corporate strategy and briefings.
• Provide product feedback to Country office based on local market knowledge.
• Drive sales through merchandising, clienteling, training and team animation.
• Be the reference point to Country Merchandising and share insights.

Skills

People management

Team leadership

Client relationship

Sales leadership

Visual merchandising

Coaching

Job description

As a Team Manager at Louis Vuitton you will take ownership of a category within the business, develop and lead teams, foster client relationships, be strategically agile to drive strong sales results and ensure the highest level of client service is delivered.

You will represent the Brand values and demonstrate the Louis Vuitton attitudes toward Clients and team members.

You will be responsible for providing market expertise in relation to client needs and developing strategies to maximize product performance by leveraging visual merchandising, client development training and team animations.

Job responsibilities

Ensure achievement of team targets on monthly and annual basis

Team Management and Development

• Ensure your team delivers the Louis Vuitton Promise to every Client, through demonstrating and modeling the 4 Louis Vuitton Attitudes. Support them with consistent coaching, identify their development and training needs, partner with the Field Coach Trainer to tailor individual action plans
• Identify, recruit and develop talents, secure succession plans in collaboration with the Store Manager
• Set individual and team goals; proactively assess and manage performance against expectations
• Manage and motivate the team to drive business: create a positive and harmonious work environment, foster cooperation within
  the team and between managers
  

Client and Business Development

• Support the team in building long term Client relationship, leveraging the different clienteling tools
• Establish a Client-centric mindset in store to ensure the highest level of Client experience and proactively handle Client-related
  situations
• Communicate and inspire the team on corporate strategy and relevant business information (animate morning briefings, training)
• Proactively provide the Country office with product recommendations and qualitative feedback based on local knowledge about the market and Client needs, leveraging expertise and knowledge within the team
• Put in place action plans to boost business and maximize product performance, leveraging visual merchandising, clienteling, training and team animation

Selling and Floor Management

• Act as a role model demonstrating sales leadership to the team, support them with their own sales, foster cross-selling and Client repurchase
• Build and develop own Client portfolio
• Ensure business opportunities are maximized through efficient sales floor management, being a visible presence and support and ensuring the Louis Vuitton Promise standards are achieved

Champion a Product Category

• Be the store point of reference to the Country Merchandising team, providing them with feedback leveraging the Expert Advisors’ knowledge
• Support the product category business, convey enthusiasm and passion via team animations, morning briefings, share information and mentoring, improve operations, define and implement action plans to drive sales

Operations

• Ensure policies, Brand standards and grooming guidelines are communicated and implemented
• Support Operations team in inventory management
• Support Store Manager in staff planning (workforce management)

Profile

To be successful in this role you must possess extensive people management skills gained within a high profile luxury or client-centric retail brand, specialized category expertise within the luxury market, world class customer service skills and the desire to continuously strive to exceed our client’s expectations.

Additional information

As an employee at Louis Vuitton, you can expect to be provided with industry leading training which offers you an in-depth insight into the luxury retail industry. In addition to this you will receive a generous benefits package, unparalleled career development opportunities, both locally & globally, in addition to learning from the very best talent within the industry.

Louis Vuitton is proud to be an equal opportunity employer.

We celebrate and welcome diversity and are committed to creating an inclusive environment.

Louis Vuitton respects and promotes equal opportunity.

We celebrate and welcome the uniqueness of each employee and are committed to creating an inclusive work environment.