Team Leader (E-Commerce Industry)

TP Health

Provinsi Bali

On-site

IDR 150,000,000 - 210,000,000

Full time

3 days ago

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Job summary

TP Indonesia is seeking a Team Leader for our E-Commerce Client in Bali. You will lead the customer service team, monitor performance, and provide coaching to ensure top-notch service for a global e-commerce client. The role requires a Diploma or Bachelor’s degree, English fluency at C1, and previous team-lead experience.

You must be willing to work in shifts and be on-site in Bali. This is a hands-on leadership position focusing on coaching, escalation management, and maintaining high quality

Qualifications

Bachelor’s or Diploma in any field.
Fluent in English at C1 level or higher.
Previous team-lead experience.
Familiar with e-commerce industry.
Willing to work in shifts and on-site in Bali.

Responsibilities

Lead the customer service team and coordinate daily operations.
Monitor and analyze team performance against service quality targets.
Provide coaching and feedback to team members to improve performance.
Handle escalations and resolve issues promptly with customers.
Ensure the team meets operational targets and client SLAs for a global e-commerce client.

Skills

Team Leadership

Customer Service

Coaching

Escalation handling

Performance monitoring

Education

Diploma or Bachelor's Degree

Job description

Team Leader – E-Commerce Client

Location: Lippo Mall Kuta, Bali

TP Indonesia is currently looking for experienced Team Lead to join our E-Commerce Client team in Bali, Indonesia.

In this role, you will be responsible for leading the customer service team, monitoring performance, providing coaching and feedback, handling escalations, and ensuring the team meets operational and service quality targets for a global e-commerce client.

Requirements