Team Leader (E-Commerce Industry)

TP; Provinsi Bali; On-site; IDR 89,280,000 - 178,560,000; Full time

Job summary

TP Indonesia is seeking an experienced Team Lead to join our E-Commerce Client team in Bali, Indonesia. You will lead the customer service group, drive performance, and ensure service levels for a global client.

You will coach and mentor agents, manage escalations, and partner with cross-functional teams to meet targets and deliver exceptional customer experiences.

Qualifications

• Diploma or Bachelor’s Degree in any major.

Responsibilities

• Lead the customer service team to meet operational and service quality targets for a global e-commerce client.
• Monitor performance and provide coaching and feedback to agents.
• Handle escalations and ensure timely resolution while maintaining customer satisfaction.

Skills

Team leadership

Performance monitoring

Coaching and feedback

Escalation handling

Education

Diploma or Bachelor’s Degree in any major

Job description

TP Indonesia is currently looking for experienced Team Lead to join our E-Commerce Client team in Bali, Indonesia.

In this role, you will be responsible for leading the customer service team, monitoring performance, providing coaching and feedback, handling escalations, and ensuring the team meets operational and service quality targets for a global e-commerce client.

Requirements:

• Diploma or Bachelor’s Degree in any major