Customer Experience Team Leader

Teleperformance; Provinsi Bali; Vor Ort; IDR 89.280.000 - 156.240.000; Vollzeit

Zusammenfassung

Teleperformance in Bali, Indonesia seeks a Customer Service Team Leader to oversee day-to-day operations and drive service excellence in a BPO or corporate environment. You will lead, coach, and develop a team of Customer Service Representatives to meet targets and monitor productivity across voice, email, and chat channels.

The role requires a Diploma, English proficiency at C1, and willingness to work shifting schedules.

Qualifikationen

• Diploma holder with experience in Customer Service or BPO.
• Background in Sales, Hospitality, or Customer Service (preferred).
• English proficiency at C1 level.
• Willing to work shifting schedules with flexibility.

Aufgaben

• Lead, coach, and develop a team of Customer Service Representatives to meet performance targets.
• Monitor team productivity and quality across voice, email, and chat channels.
• Ensure adherence to service standards, company policies, and regulatory requirements.
• Collaborate with cross‑functional teams to resolve complex customer issues and improve processes.
• Prepare and present regular performance reports to management.
• Foster team engagement and maintain a positive, high‑performance work environment.

Kenntnisse

Diploma

Customer Service

Team Leadership

BPO Experience

English Proficiency (C1)

Ausbildung

Diploma

Jobbeschreibung

Teleperformance in Bali, Indonesia seeks a Customer Service Team Leader to oversee day-to-day operations and drive service excellence in a BPO or corporate environment. You will lead, coach, and develop a team of Customer Service Representatives to meet targets and monitor productivity across voice, email, and chat channels.

The role requires a Diploma, English proficiency at C1, and willingness to work shifting schedules.