Mall Customer Experience Lead

Lokerbali; Denpasar Selatan; On-site; IDR 55,800,000 - 89,280,000; Full time

Job summary

Lokerbali in Bali is seeking a customer service supervisor to lead a front-line team and uphold the highest standards of service and professionalism within a busy mall setting.

The role involves training staff on service quality, handling complaints, providing mall information, and coordinating with departments to resolve issues and maintain smooth operations. Strong leadership and mall-operations knowledge are essential.

Qualifications

• 3–5 years of experience in customer service
• Experience in a shopping mall environment preferred
• Strong interpersonal and leadership skills
• Knowledge of mall operations and emergency procedures

Responsibilities

• Supervise, lead, and guide team to ensure excellent customer service and a high standard of professionalism.
• Train and develop team on service standards, communication skills, complaint handling, mall information, and emergency procedures.
• Coordinate with other departments to follow up and resolve customer concerns and maintain smooth mall operations.
• Develop, implement, and evaluate customer service initiatives, shopping programs, and customer engagement activities to enhance visitor satisfaction and loyalty.

Skills

Interpersonal skills

Leadership

Communication

Customer service

Education

High school diploma or equivalent; bachelor's degree in tourism, business, management or related field

Job description

Lokerbali in Bali is seeking a customer service supervisor to lead a front-line team and uphold the highest standards of service and professionalism within a busy mall setting.

The role involves training staff on service quality, handling complaints, providing mall information, and coordinating with departments to resolve issues and maintain smooth operations. Strong leadership and mall-operations knowledge are essential.