Systems Engineer - Incident & Release Lead

career-mate.site - Jobboard; Jakarta Pusat; On-site; IDR 271,247,739 - 452,079,566; Full time

Job summary

career-mate.site - Jobboard is seeking a dedicated Level2 Support Analyst in Jakarta Pusat, Indonesia. This role involves troubleshooting enterprise applications, managing incidents, and improving processes. The ideal candidate is someone who can effectively lead a team and mentor junior analysts while ensuring high-quality service delivery.

As part of our team, you will conduct root cause analysis for recurring issues and assist in the seamless deployment of releases, ensuring minimal impact on end-users.

Responsibilities

• Provide Level2 support for various enterprise applications.
• Investigate and diagnose complex technical issues.
• Manage the incident lifecycle for reported issues.
• Escalate unresolved incidents to Level3 support or development.
• Conduct root cause analysis for recurring incidents.
• Assist in planning and deployment of application releases.
• Validate release packages for functionality and performance.
• Identify opportunities for process improvements.
• Provide guidance and mentorship to junior support analysts.
• Lead by example in demonstrating best practices.

Job description

career-mate.site - Jobboard is seeking a dedicated Level2 Support Analyst in Jakarta Pusat, Indonesia. This role involves troubleshooting enterprise applications, managing incidents, and improving processes. The ideal candidate is someone who can effectively lead a team and mentor junior analysts while ensuring high-quality service delivery.

As part of our team, you will conduct root cause analysis for recurring issues and assist in the seamless deployment of releases, ensuring minimal impact on end-users.