L2 Support Engineer – 24/7 On-Call

KLIK Group; Daerah Khusus Ibukota Jakarta; On-site; IDR 111,600,000 - 167,400,000; Full time

Job summary

A leading technology firm in Jakarta is seeking a Support Engineer with at least 3 years of experience. You will be responsible for managing daily operations, performing preventive maintenance, and ensuring IT service stability. Strong communication skills and familiarity with various Linux OS and database technologies are essential. Join us to deliver digital solutions that enhance customer experience and operational processes.

Qualifications

• Minimum 3 years of experience as a Support Engineer L1.
• Willingness to work 24/7 on-call duties.
• Strong verbal and written communication skills.
• Familiarity with various Linux OS and Shell scripting.
• Experience with SQL and stored procedures.

Responsibilities

• Sharing knowledge to handover daily operation tasks.
• Perform improvements based on preventive maintenance.
• Communicate with users via email, WhatsApp, or phone.
• Manage known incidents and users' complaints.
• Provide regular maintenance to prevent service crashes.

Skills

Communication skills

Linux OS

Shell Command

Database Technology

API testing tools

Analytical mindset

Problem solving

Tools

PostgreSQL

MySQL

MongoDB

DBeaver

pgAdmin

MySQL Workbench

Nginx

Apache

Tomcat

JBoss

Oracle WebLogic

Postman

SOAP UI

Job description

A leading technology firm in Jakarta is seeking a Support Engineer with at least 3 years of experience. You will be responsible for managing daily operations, performing preventive maintenance, and ensuring IT service stability. Strong communication skills and familiarity with various Linux OS and database technologies are essential. Join us to deliver digital solutions that enhance customer experience and operational processes.