Switching Applications Support Specialist

PT Jalin Pembayaran Nusantara

Jakarta Selatan

On-site

IDR 100,440,000 - 167,400,000

Part time

14 days+

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Job summary

PT Jalin Pembayaran Nusantara is seeking a Switching Application Support Officer to join the IT Application & Services team in Jakarta. You will manage Switching systems, troubleshoot issues, and coordinate with vendors to resolve incidents.

Requirements include a Bachelor’s in IT/CS, 2+ years in application or system support, strong analytical skills, English proficiency, and willingness to work overtime as needed. Contract-based role based in Indonesia.

Qualifications

Minimum 2 years in Application or System Support.
Experience with IT projects and incident handling.
Strong analytical and problem-solving skills.
Fluent English communication.
Willing to work overtime if required.

Responsibilities

Manage and support Switching systems and applications to ensure reliable and optimal operations.
Support the planning and development of Switching applications.
Handle incidents, problems, and service requests related to Switching applications.
Perform application log analysis and technical investigation to identify root causes.
Prepare Root Cause Analysis (RCA) for incidents and support resolution actions.
Create technical tickets and coordinate with principals/vendors to address issues.
Coordinate with teams and stakeholders to support smooth operations and issue resolution.
Perform multiple tasks while maintaining service quality and priorities.
Be willing to work overtime when required to support operational needs.