IT Coordinator

PT SYSTEX ASIA INDONESIA; Jepara; On-site; IDR 70,000,000 - 110,000,000; Full time

Job summary

PT SYSTEX Asia Indonesia is seeking a proactive IT Coordinator to support IT operations, service delivery, and project coordination. The role involves coordinating daily IT support, tracking tickets, and working with engineers, vendors, customers, and internal stakeholders to ensure timely delivery and accurate documentation.

The ideal candidate has 1–3 years in IT support or project administration, a solid understanding of IT infrastructure, and strong organizational and English communication

Qualifications

• Diploma or bachelor’s degree in IT, CS, IS, or related field.
• 1–3 years of experience in IT support, service coordination or project administration.
• Basic understanding of IT infrastructure, networking, servers, security, cloud, and end-user support.
• Strong organizational, communication, and problem-solving skills.
• Able to manage multiple tasks and coordinate across teams.
• Proficient in MS Office (Excel, Word, PowerPoint).
• Good written and spoken English.
• Familiarity with ITIL, ticketing systems, and project management is a plus.

Responsibilities

• Coordinate daily IT support activities, service requests, and issue escalation.
• Monitor tickets and ensure timely follow-up and resolution.
• Coordinate engineers, vendors, customers, and internal stakeholders.
• Assist with IT infrastructure projects, implementation schedules, and resource planning.
• Prepare project documentation, service reports, meeting minutes, and progress updates.
• Maintain IT asset, license, warranty, and inventory records.
• Monitor service-level commitments and customer satisfaction.
• Support procurement, delivery, installation, and handover processes.

Skills

Organizational skills

Communication

Problem solving

Multitasking

MS Office

ITIL familiarity

Ticketing systems

Project coordination

Education

Diploma or Bachelor's degree in Information Technology, Computer Science, Information Systems, or related field

Tools

Ticketing systems

ITIL

Job description

PT SYSTEX Asia Indonesia is looking for a proactive and organized IT Coordinator to support IT operations, service delivery, and project coordination.

Key responsibilities

• Coordinate daily IT support activities, service requests, and issue escalation
• Monitor tickets and ensure timely follow-up and resolution
• Coordinate engineers, vendors, customers, and internal stakeholders
• Assist with IT infrastructure projects, implementation schedules, and resource planning
• Prepare project documentation, service reports, meeting minutes, and progress updates
• Maintain IT asset, license, warranty, and inventory records
• Monitor service-level commitments and customer satisfaction
• Support procurement, delivery, installation, and handover processes

About you

• Diploma or bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field
• Minimum 1–3 years of experience in IT support, service coordination, or project administration
• Basic understanding of IT infrastructure, networking, servers, security, cloud, and end-user support
• Strong organizational, communication, and problem-solving skills
• Able to manage multiple tasks and coordinate across different teams
• Proficient in Microsoft Office, particularly Excel, Word, and PowerPoint
• Good written and spoken English
• Familiarity with ITIL, ticketing systems, and project management is an advantage

About us

PT SYSTEX Asia Indonesia is a growing technology solutions and services company.