Production Support Specialist – Digital Apps & Ops

Monee; Daerah Khusus Ibukota Jakarta; On-site; IDR 359,259,924 - 538,889,886; Full time

Job summary

Monee, located in Jakarta, Indonesia, is looking for an application support professional to manage customer inquiries and system issues. The ideal candidate should have a Bachelor’s degree in a relevant field and at least 2 years of experience in application or IT support.

Responsibilities include monitoring system alerts, performing regression testing, and ensuring feature functions work correctly in a production environment. The role necessitates strong problem-solving skills and a command of English.

Qualifications

• Minimum 2 years of experience in application support or IT support.
• Familiarity with SQL and Microsoft Excel.
• Excellent problem-solving skills and passion for improvement.

Responsibilities

• Follow up on customer proposals and questions.
• Process issue resolutions in line with Service Level Agreement.
• Report critical incidents to regulatory bodies.
• Monitor system alerts and manage application configurations.
• Perform regression testing for live deployments.
• Support system maintenance processes in production.

Skills

Problem-solving

System support

Structured Query Language (SQL)

Microsoft Excel

English proficiency

Education

Bachelor’s degree in Computer Science, Engineering or Information Technology

Job description

Monee, located in Jakarta, Indonesia, is looking for an application support professional to manage customer inquiries and system issues. The ideal candidate should have a Bachelor’s degree in a relevant field and at least 2 years of experience in application or IT support.

Responsibilities include monitoring system alerts, performing regression testing, and ensuring feature functions work correctly in a production environment. The role necessitates strong problem-solving skills and a command of English.