Supervisor Restaurant & Coffee Shop

MBN Consulting; Sumatra Barat; On-site; IDR 78,120,000 - 122,760,000; Full time

Job summary

MBN Consulting is seeking a supervisor to oversee daily restaurant and coffee shop operations and lead outlet teams in Kiliran Jao, West Sumatra. You will ensure SOP adherence, service quality, cleanliness, and product standards while managing inventory and reporting.

The role requires 2–3 years of supervisory experience in F&B, strong leadership, and willingness to work shifts, weekends, and holidays. Based in Kiliran Jao, the position offers on-site duties and opportunities for growth.

Qualifications

• 2–3 years experience as Supervisor in restaurant, café, coffee shop, or F&B
• Strong leadership and team management capabilities
• Able to manage outlet operations comprehensively
• Understanding of customer service, inventory, food cost, and operational reporting
• Willing to work shifts, weekends, and holidays
• Willing to be placed and reside in Kiliran Jao, West Sumatra

Responsibilities

• Supervise daily restaurant and coffee shop operations
• Organize and lead outlet teams
• Ensure SOP, service, cleanliness, and product quality meet standards
• Control inventory and raw material usage
• Handle customer complaints and operational issues
• Conduct briefings, coaching, and team training
• Prepare operational and sales reports

Skills

Leadership

Team management

POS knowledge

Customer service

Tools

POS system

Job description

Supervise daily restaurant and coffee shop operations, manage outlet teams, and ensure adherence to standard operating procedures, service quality, cleanliness, and product standards.

Key responsibilities

Supervise daily restaurant and coffee shop operations

Organize and lead outlet teams

Ensure SOP, service, cleanliness, and product quality meet standards

Control inventory and raw material usage

Handle customer complaints and operational issues

Conduct briefings, coaching, and team training

Prepare operational and sales reports

About you

Minimum 2–3 years experience as Supervisor in restaurant, café, coffee shop, or F&B

Strong leadership and team management capabilities

Able to manage outlet operations comprehensively

Understanding of customer service, inventory, food cost, and operational reporting

POS system knowledge

Communicative, responsible, disciplined, and able to resolve problems

Able to work in dynamic operational conditions

Willing to work shifts, weekends, and holidays

Willing to be placed and reside in Kiliran Jao, West Sumatra