Area Operations Supervisor (F&B / Retail)- Mandarin Speaking

Nstarts Consultants Company Limited; Jakarta Utara; On-site; IDR 250,000,000 - 360,000,000; Full time

Job summary

Nstarts Consultants Company Limited is seeking an Area Operations Supervisor (F&B / Retail) who will conduct daily store patrols and ensure service quality, hygiene, and compliance across the Indonesian region. You will provide on-site guidance, collect feedback, and support regional initiatives.

The role requires Mandarin and English proficiency, 3+ years in operations or supervisory roles in F&B/retail, and frequent travel.

Qualifications

• Minimum 3 years of operational or supervisory experience in chain restaurants, F&B, or the retail industry.
• Diploma (D3) or Bachelor’s degree (S1) and above.
• Bilingual proficiency in Mandarin Chinese and English (listening, speaking, reading, and writing).
• Strong expertise in store operations, problem-solving, and team coaching; results-oriented with strong execution capabilities.
• Must travel frequently across the region for store inspections; highly mobile field-based environment.
• Must have the legal right to work in Indonesia.

Responsibilities

• Conduct daily store patrols across the Indonesian region according to company standards.
• Inspect and evaluate store service, product quality, hygiene, and compliance, providing on-site guidance to resolve issues.
• Track progress of store issue rectification with regular follow-ups to verify results.
• Collect store operational requests and franchisee feedback, promptly reporting to the management team to facilitate problem-solving.
• Assist in the implementation of operational policies and promotional campaigns, guiding store staff to execute them correctly.
• Consolidate store operational data and submit patrol reports to superiors to optimize operations and support business decision-making.
• Collaborate with the local training department to assist in hands-on training and skill enhancement programs for store staff.
• Must travel frequently across the region for store inspections.

Skills

Store operations

Problem-solving

Team coaching

Mobility

Travel willing

Education

Diploma / Bachelor’s degree or higher

Job description

Area Operations Supervisor (F&B / Retail)- Mandarin Speaking

Conduct daily store patrols across the Indonesian region according to company standards. Inspect and evaluate store service, product quality, hygiene, and compliance, providing on-site guidance to resolve issues.

Track the progress of store issue rectification, conduct regular follow-up visits to verify results, and ensure a closed-loop management system.

Collect store operational requests and franchisee feedback, promptly reporting to the management team to facilitate problem-solving.

Assist in the implementation of operational policies and promotional campaigns, guiding store staff to execute them correctly.

Consolidate store operational data and submit patrol reports to superiors to optimize operations and support business decision-making.

Collaborate with the local training department to assist in hands‑on training and skill enhancement programs for store staff.

Qualifications:

Experience: Minimum 3 years of operational or supervisory experience in chain restaurants, F&B, or the retail industry.

Education: Diploma (D3) or Bachelor’s degree (S1) and above.

Language: Bilingual proficiency in Mandarin Chinese and English is required (listening, speaking, reading, and writing for direct communication with headquarters).

Core Competencies: Strong expertise in store operations, problem-solving, and team coaching. Result-oriented with strong execution capabilities.

Working Conditions: Must possess high adaptability and a strong willingness to travel frequently across the region for store inspections. Comfortable with a highly mobile, field-based working environment.

Eligibility: Must have the legal right to work in Indonesia