Restaurant Supervisor (Surabaya)

PT Expat Roasters Indonesia; Surabaya ꦱꦸꦫꦧꦪ; On-site; IDR 156,240,000 - 234,360,000; Full time

Job summary

PT Expat Roasters Indonesia in Surabaya seeks a capable Cafe Manager to oversee daily cafe operations, including scheduling, inventory control, and staff supervision.

You will lead customer service excellence, resolve issues, manage budgets and vendor relations, ensure food safety, and collaborate with head office on marketing to drive sales.

Qualifications

• Bachelor's degree in hospitality management, business administration, or related field preferred.
• Proven experience as Cafe Manager, Restaurant Manager, or similar position.
• Strong English skills both written and spoken.
• Excellent leadership, communication, and interpersonal skills.
• Exceptional organizational and multitasking abilities.
• Ability to understand other people and maintain a people-first attitude.
• Ability to work in a fast-paced environment and make effective decisions under pressure.
• Knowledge of food preparation and kitchen management.
• Knowledge of financial management and budgeting.
• Knowledge of health and safety regulations.

Responsibilities

• Manage daily cafe operations including scheduling, inventory management, and staffing.
• Maintain excellent customer service and ensure all customers are satisfied and their needs are met.
• Resolve customer issues and create a welcoming and positive environment.
• Recruit, train, supervise, and manage all employees, including front and back of house staff.
• Monitor and manage expenses, including food costs, labor costs, and inventory.
• Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products.
• Implement and enforce all health and safety regulations, including food safety and sanitation.
• Collaborate with head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic.
• Develop and manage budgets, including forecasting and financial reporting.
• Liaise with the Franchise Manager from head office for inspection and audit.

Skills

Leadership

Staff management

Customer service

Interpersonal skills

Communication

Organization

Decision making

Food safety knowledge

Budgeting

Financial management

Health & safety

Education

Bachelor's degree in hospitality management

Bachelor's degree in business administration

Job description

Manage daily cafe operations including scheduling, inventory management, and staffing

Maintain excellent customer service and ensure all customers are satisfied and their needs are met

Resolve customer issues and create a welcoming and positive environment

Recruit, train, supervise, and manage all employees, including front and back of house staff

Monitor and manage expenses, including food costs, labor costs, and inventory

Develop and maintain relationships with vendors and suppliers, ensuring timely delivery and quality products

Implement and enforce all health and safety regulations, including food safety and sanitation

Collaborate with head office to develop, manage and execute marketing campaigns to increase sales and drive customer traffic

Develop and manage budgets, including forecasting and financial reporting

Liaise with the Franchise Manager from head office for inspection and audit

Requirements

Bachelor's degree in hospitality management, business administration, or a related field is preferred

Proven experience as Cafe Manager, Restaurant Manager, or similar position

Strong English skills both written and spoken

Excellent leadership, communication, and interpersonal skills

Exceptional organizational and multitasking abilities

Ability to understand other people and maintain a people-first attitude

Ability to work in a fast-paced environment and make effective decisions under pressure

Knowledge of food preparation and kitchen management

Knowledge of financial management and budgeting

Knowledge of health and safety regulations