Supervisor Marketplace

PT SAHADA LAKU UTAMA; Kota Madiun; Sur place; IDR 250 000 000 - 420 000 000; Plein temps

Résumé du poste

PT SAHADA LAKU UTAMA is seeking a results-driven Marketplace Operations Lead to drive strategy and optimize performance across Shopee, Tokopedia, TikTok Shop, and Lazada. The role requires strong leadership and hands-on experience in ads, analytics, and cross-functional collaboration.

You will design and execute scalable sales plans, monitor daily store metrics, manage paid ads budgets, and coordinate with warehouses to ensure stock and on-time delivery, while building strategic partnerships

Qualifications

• 3–5 years in marketplace operations (Shopee, Tokopedia, TikTok Shop, Lazada, etc.).
• 2+ years in Lead, Coordinator, or Supervisor role.
• Proven track record of increasing GMV and ROAS on marketplaces.
• Proficiency in Seller Center platforms including inventory management and promo setup.
• Strong data analysis skills using Excel/Google Sheets (VLOOKUP, Pivot Tables).

Responsabilités

• Design and execute monthly/annual sales strategy plans for all marketplace stores
• Monitor and analyse daily store performance including traffic, conversion rate, average order value, and return rate
• Manage advertising budget (paid ads) and ensure ROAS targets are achieved
• Collaborate with warehouse team to ensure product stock availability and smooth delivery processes
• Build strong relationships with Key Account Managers from each marketplace platform to obtain exclusive campaign programs
• Prepare monthly marketplace performance reports and provide improvement recommendations to management
• Master Seller Center operations (Shopee, Tokopedia, TikTok Shop, Lazada) including inventory management, promo settings, and store issue resolution
• Operate and optimise Marketplace Ads with focus on ACOS/ROAS metrics
• Analyse sales data and market trends using MS Excel, Google Sheets, or other analytics tools
• Lead, direct, and evaluate marketplace specialist or admin team performance

Connaissances

Sales strategy

Leadership

Marketplace ads

Data analysis

Cross-functional coordination

Formation

Bachelor's degree

Outils

Shopee Seller Center

Tokopedia Seller Center

TikTok Shop Ads

Lazada Seller Center

Excel

Google Sheets

Description du poste

This role involves designing and executing sales strategies for marketplace stores, monitoring daily store performance, managing paid advertising budgets, coordinating with warehouse teams, and building relationships with platform Key Account Managers to secure exclusive campaign programs.

Key responsibilities

Design and execute monthly/annual sales strategy plans for all marketplace stores

Monitor and analyse daily store performance including traffic, conversion rate, average order value, and return rate

Manage advertising budget (paid ads) and ensure ROAS targets are achieved

Collaborate with warehouse team to ensure product stock availability and smooth delivery processes

Build strong relationships with Key Account Managers from each marketplace platform to obtain exclusive campaign programs

Prepare monthly marketplace performance reports and provide improvement recommendations to management

Master Seller Center operations (Shopee, Tokopedia, TikTok Shop, Lazada) including inventory management, promo settings, and store issue resolution

Operate and optimise Marketplace Ads with focus on ACOS/ROAS metrics

Analyse sales data and market trends using MS Excel, Google Sheets, or other analytics tools

Lead, direct, and evaluate marketplace specialist or admin team performance

About you

Bachelor's degree from any major (preferably Management, Marketing, Digital Business, Communication, or Industrial Engineering/Informatics)

Minimum 3–5 years of experience in marketplace operations (Shopee, Tokopedia, TikTok Shop, Lazada, etc.)

Minimum 2 years in a Lead, Coordinator, or Supervisor position

Proven track record of increasing sales (GMV) and promotion ROI on marketplaces

Proficiency in Seller Center platforms including inventory management, promo setup (flash sale, voucher, bundle), and store troubleshooting

Skilled in operating and optimising Marketplace Ads (Shopee Ads, Tokopedia TopAds, TikTok Shop Ads) with ACOS/ROAS focus

Competent in data analysis using MS Excel/Google Sheets (VLOOKUP, Pivot Table, Advanced Formulas) or other analytics tools

Understanding of marketplace SEO optimisation, platform recommendation algorithms, and Live Streaming/Affiliate Marketing features

Strong leadership and teamwork capabilities

Responsive and quick problem-solving skills for operational issues