Student Success & Retention Advisor

English 1; Tasikmalaya; On-site; IDR 120,000,000 - 180,000,000; Full time

Job summary

English 1 Indonesia is seeking a dedicated Progress Advisor to support student success, drive course renewals, and generate referrals by building trust with parents and communicating progress clearly. The role reports to the Center Director and collaborates with Course Consultants and the Director of Studies to deliver a high-quality student experience.

The position emphasizes communication, relationship management, and proactive problem solving to retain students and promote engagement.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Time management skills, able to set priorities and complete tasks on time with high quality.
• A strong team player, able to work well with colleagues.
• Natural problem solvers, able to prioritize customers and provide solutions.
• Strong salespeople, able to present English 1 programs to customers.
• Good English language skills, minimum B1 for oral and written.
• Bachelor's Degree.

Responsibilities

• Responsibilities are summarized in four main groups: parent communication, sales, administration, and academic.
• A. Communication: Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency.
• Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results).
• Use clear and respectful language to explain learning goals, academic progress, and center policies.
• Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system.
• Provide timely information to parents about any changes related to the study (e.g., teachers, schedule).
• Gather input from parents about past events and experiences with English 1 in general.
• B. Relationship Management: Build and maintain long-term, trust-based relationships with students and their families.
• Promote a sense of community by ensuring parents feel welcome, heard and valued.
• Support student motivation and accountability by encouraging consistent study habits and recognizing achievements.
• Internal collaboration with other departments in the center.
• C. Problem Solving: Identify and address customer concerns or feedback promptly and professionally.
• Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction.
• Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention.
• Analyze problems and identify underlying causes.
• Drive course renewals through personalized service and progress-based conversations.
• Encourage referrals by delivering a high-quality customer experience and fostering trust.
• Confidently communicate the value of English 1's programs to support retention and growth.
• Reactivate students who have dropped out and follow up on the reasons for refunds.

Skills

Verbal and written communication

Attention to detail

Organizational abilities

Time management

Team player

Sales mindset

English language (B1)

Education

Bachelor's Degree

Job description

English 1 Indonesia is seeking a dedicated Progress Advisor to support student success, drive course renewals, and generate referrals by building trust with parents and communicating progress clearly. The role reports to the Center Director and collaborates with Course Consultants and the Director of Studies to deliver a high-quality student experience.

The position emphasizes communication, relationship management, and proactive problem solving to retain students and promote engagement.