Student Progress & Family Engagement Specialist

English 1; Kota Cimahi; On-site; IDR 66,960,000 - 89,280,000; Full time

Job summary

English 1 Indonesia is a leading English education provider, with centers nationwide. Progress Advisors support student success, renewals, and referrals by building trust with parents and communicating progress clearly.

They report to the Center Director and collaborate with educators, course consultants, and other advisors to maintain a welcoming learning environment and drive outcomes for students and families.

Qualifications

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Time management skills, able to set priorities and complete tasks on time with high quality.
• I can attitude and passion.
• A strong team player, able to work well with colleagues.
• Natural problem solvers, able to prioritize customers and provide solutions.

Responsibilities

• Communicate learning progress to parents and provide timely updates.
• Drive course renewals through personalized service and progress-based conversations.
• Generate referrals by delivering a high-quality customer experience.
• Build and maintain trust-based relationships with students and families.
• Collaborate with teachers and center staff to address scheduling or engagement issues.

Skills

Verbal communication

Written communication

Attention to detail

Time management

Team player

Problem solving

Sales aptitude

Education

Bachelor's Degree

Job description

English 1 Indonesia is a leading English education provider, with centers nationwide. Progress Advisors support student success, renewals, and referrals by building trust with parents and communicating progress clearly.

They report to the Center Director and collaborate with educators, course consultants, and other advisors to maintain a welcoming learning environment and drive outcomes for students and families.