Student Success & Renewal Advisor

English 1; Cikupa; Vor Ort; IDR 33.480.000 - 66.960.000; Vollzeit

Zusammenfassung

English 1 is seeking a Customer Relations Officer / Progress Advisor (PA) to support student success and strengthen customer relationships. You will actively re-sell courses, communicate progress to parents, and address concerns with a proactive mindset.

You will build trust with students and their parents, manage daily CRM entries, and coordinate parent-facing events. A strong service mindset, sales ability, and clear communication are essential to excel in this role in Indonesia.

Qualifikationen

• Must have service mindset and resolve customer issues.
• Excellent communication and problem-solving skills are essential.
• Sales-focused profile with ability to close deals and generate referrals.

Aufgaben

• Resell English 1 courses and generate referrals by building long-term customer relationships
• Communicate student progress to parents and address concerns timely
• Maintain trust with students and their parents
• Document customer interactions and CRM updates daily
• Engage with parents through events and information sessions
• Follow up on customer questions and provide solutions
• Share updates about changes or important information to customers

Kenntnisse

Sales ability

Excellent communication

Attention to detail

Time management

Team player

Proactive problem solving

Jobbeschreibung

English 1 is seeking a Customer Relations Officer / Progress Advisor (PA) to support student success and strengthen customer relationships. You will actively re-sell courses, communicate progress to parents, and address concerns with a proactive mindset.

You will build trust with students and their parents, manage daily CRM entries, and coordinate parent-facing events. A strong service mindset, sales ability, and clear communication are essential to excel in this role in Indonesia.