Progress Advisor

English 1; Makassar; Vor Ort; IDR 66.960.000 - 111.600.000; Vollzeit

Zusammenfassung

English 1 Indonesia is seeking a Progress Advisor to support student success and strengthen relationships with parents, driving course renewals and referrals through transparent communication of student progress and timely issue resolution.

You will report to the Center Director and collaborate with fellow Progress Advisors, the Director of Studies, and Course Consultants to cover communication, relationship management, problem solving, and sales administration in a welcoming learning community.

Qualifikationen

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Time management skills, able to set priorities, and complete tasks on time with high quality.
• "I can" attitude and passion.
• A strong team player, able to work well with colleagues.
• Natural problem solvers, able to prioritize customers, find and provide solutions to customers' problems while adhering to English 1's rules and values.
• Strong salespeople, able to quickly understand company products and knowledge, and effectively present English 1 schools and products to customers.
• Good English language skills, minimum B1 for oral and written.

Aufgaben

• Report to Center Director and maintain strong communication with fellow Progress Advisors, Director of Studies, and Course Consultants.
• Drive course renewals through proactive service and progress-based conversations.
• Generate referrals by delivering high-quality customer experiences and building trust.
• Manage communications with parents about student progress, schedules, and center policies.
• Collaborate with teachers and other teams to resolve student engagement or scheduling issues.
• Support a welcoming, safe, and organized learning environment.

Kenntnisse

Communication

Attention to detail

Time management

Team player

Problem solving

Sales

English proficiency

Ausbildung

Bachelor's Degree

Jobbeschreibung

English 1 Indonesia is a leading English education provider, with learning centers and teams across cities nationwide. Our educators, advisors, and support teams work together to help students build real-world English skills, confidence, and opportunities for the future.

English 1 is part of Edprima, an international education group with schools and operations across multiple markets in Asia. Being part of Edprima means working within a globally backed organization that applies international standards, proven learning systems, and long-term investment in education.

We take pride in building a culture shaped by passion, ownership, and continuous growth. At English 1, people are encouraged to learn, take initiative, and make a meaningful difference – both for students and for one another.

Position Summary

Progress Advisors (PAs) play a vital role in supporting student success and strengthening customer relationships at English 1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PAs are responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.

An English 1 center is more than just a school it's a learning community. PAs help nurture this environment by encouraging student commitment, supporting engagement with learning goals, and contributing to a clean, safe, and welcoming atmosphere.

Role Report & Communication

The role will report to the Center Director and will have strong communication lines with:

Fellow Progress Advisors

Director of Studies

Course Consultants

Key Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

A. Communication

Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency

Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results, etc.)

Use clear and respectful language to explain learning goals, academic progress, and center policies

Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system

Provide timely information to parents about any changes related to the study (e.g., teachers, schedule)

Gather input from parents about past events and experiences with English 1 in general

B. Relationship Management

Build and maintain long-term, trust-based relationships with students and their families

Promote a sense of community by ensuring parents feel welcome, heard and valued

Support student motivation and accountability by encouraging consistent study habits and recognizing their achievements

Internal collaboration with other departments in the center

C. Problem Solving

Identify and address customer concerns or feedback promptly and professionally

Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction

Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention

Analyze problems and identify underlying causes

Drive course renewals through personalized service and progress-based conversations

Encourage referrals by delivering a high-quality customer experience and fostering trust

Confidently communicate the value of English 1's programs to support retention and growth

Reactivate students who have dropped out and follow up on the reasons for refunds

Requirements

Excellent verbal and written communication skills

Strong attention to detail and organizational abilities

Time management skills, able to set priorities, and complete tasks on time with high quality

"I can" attitude and passion

A strong team player, able to work well with colleagues

Natural problem solvers, able to prioritize customers, find and provide solutions to customers' problems in their best interests while adhering to English 1's rules and values

Strong salespeople, able to quickly understand company products and knowledge, and effectively present English 1 schools and products to customers

Good English language skills, minimum B1 for oral and written

Bachelor's Degree

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.