Progress Advisor / Customer Relation Officer

English 1; Cikupa; On-site; IDR 33,480,000 - 66,960,000; Full time

Job summary

English 1 is seeking a Customer Relations Officer / Progress Advisor (PA) to support student success and strengthen customer relationships. You will actively re-sell courses, communicate progress to parents, and address concerns with a proactive mindset.

You will build trust with students and their parents, manage daily CRM entries, and coordinate parent-facing events. A strong service mindset, sales ability, and clear communication are essential to excel in this role in Indonesia.

Qualifications

• Must have service mindset and resolve customer issues.
• Excellent communication and problem-solving skills are essential.
• Sales-focused profile with ability to close deals and generate referrals.

Responsibilities

• Resell English 1 courses and generate referrals by building long-term customer relationships
• Communicate student progress to parents and address concerns timely
• Maintain trust with students and their parents
• Document customer interactions and CRM updates daily
• Engage with parents through events and information sessions
• Follow up on customer questions and provide solutions
• Share updates about changes or important information to customers

Skills

Sales ability

Excellent communication

Attention to detail

Time management

Team player

Proactive problem solving

Job description

Customer Relations Officer / Progress Advisor (PA) play a vital role in supporting student success and strengthening customer relationships at English 1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PA is responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.

What exactly will you be doing?

• Responsible for re-selling English 1 courses and generating referrals by building long-term relationships with customers, timely communicating about students' study progress.
• Building trust relationship with students and their parents
• Re-selling core courses to customers
• Daily communicating with customers about their concerns and questions
• Generating referrals
• Consistently informing customers about all important information and changes
• Preparing and delivering parent-facing events following suggested framework
• Recording all the necessary group, student and parent management operations using CRM system
• Observing lesson to better understand students' performance, share with their parents

What are the basic requirements?

• Service mindset : treating customer the way you want to be treated
• Sales ability : delivering effective sales pitch and closing deals
• Excellent communication and problem solving skills
• A strong team player, able to work well with colleagues
• Strong attention to detail and organizational abilities
• Time management skills, able to set priorities, and complete tasks on time with high quality