Student Success & Growth Advisor

PT CERIA BELAJAR EDUKASI INDONESIA; Jakarta Utara; On-site; IDR 78,120,000 - 133,920,000; Full time

Job summary

WonderMind, Southeast Asia's leading EdTech company, is expanding its team in Jakarta and seeks an experienced Progress Advisor. You will re-sell courses, generate referrals, and foster long-term relationships with customers while monitoring students’ progress and addressing any urgent questions.

You will coordinate with teachers, parents, and students, communicate updates, manage CRM records, and ensure customer needs are met.

Qualifications

• 2–3 years of experience in a similar role.
• Bachelor’s degree in Education or English-related majors; Minimum GPA 3.2 on a 4.0 scale
• Fluent in both written and oral English
• Sales ability: delivering effective sales pitch & closing deals
• Excellent communication and problem-solving skills
• Good planning and organizing ability; flexible work and able to deal with uncertainties
• Good emotion management and stress control

Responsibilities

• Achieve the targets of retention, referral, and customer satisfaction
• Communicate among course teachers, parents, and kids to track teaching quality and study results, update parents on students’ progress, assigned homework and students’ performance in class, keep solid relationship with all customers
• Daily communicating with customers about their concerns and questions, handling any possible complaints and suggestions from customers
• Consistently informing customers about all important information and changes
• Preparing and delivering parent-facing events following suggested framework
• Recording all the necessary group-, student-, and parent-management operations using CRM system
• Other duties and responsibilities assigned by company when needed

Job description

WonderMind, Southeast Asia's leading EdTech company, is expanding its team in Jakarta and seeks an experienced Progress Advisor. You will re-sell courses, generate referrals, and foster long-term relationships with customers while monitoring students’ progress and addressing any urgent questions.

You will coordinate with teachers, parents, and students, communicate updates, manage CRM records, and ensure customer needs are met.