Student Success & Outreach Advisor

Ruangguru for Business; Banten; On-site; IDR 66,960,000 - 111,600,000; Full time

Job summary

Ruangguru in Indonesia is seeking a dynamic candidate for a role that blends education support with sales and customer success. You will monitor student progress, motivate learners, and engage prospects to help them choose the right programs.

The role emphasizes strong communication, organization, and independence, requiring a Diploma 3 and 1–2 years in related fields. A smartphone and laptop are a must, and you should be comfortable working in a fast-paced startup environment.

Qualifications

• Minimum Diploma 3 education in any discipline.
• 1–2 years of experience in Sales, Marketing, Business Development, Customer Success, Business Operations, or related fields.
• Strong interpersonal and relationship-building skills with a customer-oriented mindset.
• Detail-oriented with excellent organizational and time management skills.
• Excellent communication skills.
• Have a personal smartphone and laptop.
• Target-driven, proactive, and able to work independently as well as collaboratively in a team.

Responsibilities

• Monitor students' learning progress and update the Academic Team with follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support throughout their learning journey.
• Support sales activities by engaging prospective students and assisting them in making informed decisions.
• Provide consistent advice, feedback, and solutions to help students achieve their learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication

Time management

Teamwork

Education

Diploma 3 (D3)

Tools

Smartphone

Laptop

Job description

Ruangguru in Indonesia is seeking a dynamic candidate for a role that blends education support with sales and customer success. You will monitor student progress, motivate learners, and engage prospects to help them choose the right programs.

The role emphasizes strong communication, organization, and independence, requiring a Diploma 3 and 1–2 years in related fields. A smartphone and laptop are a must, and you should be comfortable working in a fast-paced startup environment.