Student Success & Engagement Coach

Ruangguru; Jakarta Selatan; On-site; IDR 44,640,000 - 78,120,000; Full time

Job summary

Ruangguru is an education technology company that delivers a comprehensive learning experience through videos, question banks, test-prep materials, and study notes. We are seeking motivated individuals to monitor students’ progress, engage learners, and support sales by guiding prospective students toward informed decisions.

Successful candidates will build strong relationships with students, provide ongoing encouragement, and help reach personal and team targets for engagement and sales.

Qualifications

• Must have strong interpersonal and communication abilities.
• Detail-oriented with excellent organizational and time management skills.
• Customer-focused mindset with proactive solution finding.
• Able to work independently as well as in a team.
• Comfort with using personal smartphone and laptop for work tasks.

Responsibilities

• Monitor students' learning progress and communicate updates to the Academic Team with follow-up actions.
• Build strong relationships with students by providing motivation, guidance, and continuous support.
• Support sales activities by engaging prospective students and helping them decide.
• Provide consistent advice, feedback, and solutions to help students achieve learning goals.
• Achieve individual and team targets for student engagement, presentations, and sales performance.

Skills

Interpersonal skills

Communication skills

Time management

Organizational skills

Customer-oriented mindset

Independent yet collaborative

Education

Diploma 3

Job description

Ruangguru is an education technology company that delivers a comprehensive learning experience through videos, question banks, test-prep materials, and study notes. We are seeking motivated individuals to monitor students’ progress, engage learners, and support sales by guiding prospective students toward informed decisions.

Successful candidates will build strong relationships with students, provide ongoing encouragement, and help reach personal and team targets for engagement and sales.