Progress Advisor

English 1; Tasikmalaya; Presencial; IDR 120.000.000 - 180.000.000; Jornada completa

Descripción de la vacante

English 1 Indonesia is seeking a dedicated Progress Advisor to support student success, drive course renewals, and generate referrals by building trust with parents and communicating progress clearly. The role reports to the Center Director and collaborates with Course Consultants and the Director of Studies to deliver a high-quality student experience.

The position emphasizes communication, relationship management, and proactive problem solving to retain students and promote engagement.

Formación

• Excellent verbal and written communication skills.
• Strong attention to detail and organizational abilities.
• Time management skills, able to set priorities and complete tasks on time with high quality.
• A strong team player, able to work well with colleagues.
• Natural problem solvers, able to prioritize customers and provide solutions.
• Strong salespeople, able to present English 1 programs to customers.
• Good English language skills, minimum B1 for oral and written.
• Bachelor's Degree.

Responsabilidades

• Responsibilities are summarized in four main groups: parent communication, sales, administration, and academic.
• A. Communication: Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency.
• Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results).
• Use clear and respectful language to explain learning goals, academic progress, and center policies.
• Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system.
• Provide timely information to parents about any changes related to the study (e.g., teachers, schedule).
• Gather input from parents about past events and experiences with English 1 in general.
• B. Relationship Management: Build and maintain long-term, trust-based relationships with students and their families.
• Promote a sense of community by ensuring parents feel welcome, heard and valued.
• Support student motivation and accountability by encouraging consistent study habits and recognizing achievements.
• Internal collaboration with other departments in the center.
• C. Problem Solving: Identify and address customer concerns or feedback promptly and professionally.
• Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction.
• Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention.
• Analyze problems and identify underlying causes.
• Drive course renewals through personalized service and progress-based conversations.
• Encourage referrals by delivering a high-quality customer experience and fostering trust.
• Confidently communicate the value of English 1's programs to support retention and growth.
• Reactivate students who have dropped out and follow up on the reasons for refunds.

Conocimientos

Verbal and written communication

Attention to detail

Organizational abilities

Time management

Team player

Sales mindset

English language (B1)

Educación

Bachelor's Degree

Descripción del empleo

English 1 Indonesia is a leading English education provider, with learning centers and teams across cities nationwide. Our educators, advisors, and support teams work together to help students build real-world English skills, confidence, and opportunities for the future.

English 1 is part of Edprima, an international education group with schools and operations across multiple markets in Asia. Being part of Edprima means working within a globally backed organization that applies international standards, proven learning systems, and long-term investment in education.

We take pride in building a culture shaped by passion, ownership, and continuous growth. At English 1, people are encouraged to learn, take initiative, and make a meaningful difference – both for students and for one another.

Position Summary

Progress Advisors (PAs) play a vital role in supporting student success and strengthening customer relationships at English 1. They must have strong attention to detail, clear communication skills, and a proactive, solution-oriented mindset. PAs are responsible for driving course renewals and generating referrals by building trust with parents, communicating student progress in a timely and effective manner, and addressing concerns as they arise.

An English 1 center is more than just a school it's a learning community. PAs help nurture this environment by encouraging student commitment, supporting engagement with learning goals, and contributing to a clean, safe, and welcoming atmosphere.

Role Report & Communication

The role will report to the Center Director and will have strong communication lines with:

Fellow Progress Advisors

Director of Studies

Course Consultants

Key Responsibilities

Responsibilities are summarized in four (4) main groups: parent communication, sales, administration, and academic.

A. Communication

Deliver timely updates on learning progress and proactively initiate check-ins to maintain transparency

Provide parents with the latest information about the course when needed (e.g., lessons discussed in class, practice work, test results, etc.)

Use clear and respectful language to explain learning goals, academic progress, and center policies

Invite parents and prepare, facilitate, participate, and organize events related to parents in accordance with our communication system

Provide timely information to parents about any changes related to the study (e.g., teachers, schedule)

Gather input from parents about past events and experiences with English 1 in general

B. Relationship Management

Build and maintain long-term, trust-based relationships with students and their families

Promote a sense of community by ensuring parents feel welcome, heard and valued

Support student motivation and accountability by encouraging consistent study habits and recognizing their achievements

Internal collaboration with other departments in the center

C. Problem Solving

Identify and address customer concerns or feedback promptly and professionally

Collaborate with teachers and other team members to resolve issues related to student engagement, scheduling, or satisfaction

Monitor progress data and flag early indicators of disengagement or dissatisfaction for intervention

Analyze problems and identify underlying causes

Drive course renewals through personalized service and progress-based conversations

Encourage referrals by delivering a high-quality customer experience and fostering trust

Confidently communicate the value of English 1's programs to support retention and growth

Reactivate students who have dropped out and follow up on the reasons for refunds

Requirements

Excellent verbal and written communication skills

Strong attention to detail and organizational abilities

Time management skills, able to set priorities, and complete tasks on time with high quality

"I can" attitude and passion

A strong team player, able to work well with colleagues

Natural problem solvers, able to prioritize customers, find and provide solutions to customers' problems in their best interests while adhering to English 1's rules and values

Strong salespeople, able to quickly understand company products and knowledge, and effectively present English 1 schools and products to customers

Good English language skills, minimum B1 for oral and written

Bachelor's Degree

English 1 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, ethnicity, nationality, religion, gender, gender identity or expression, sexual orientation, marital status, parental status, disability, medical condition, or any other characteristic protected by applicable local laws and regulations.

We are committed to creating a workplace where everyone feels respected, included, and able to contribute their best work.