Student Matchmaking & CX Specialist

PT Ruang Raya Indonesia (Ruangguru); Jakarta Pusat; On-site; IDR 66,960,000 - 133,920,000; Full time

Job summary

Ruangguru Privat is seeking a customer associate to manage approval/rejection of potential students based on teachers availability, handle customer experience and onboarding, ensure smooth scheduling requests, and provide aftersales support.

You will collaborate with teacher associates to facilitate effective student-teacher matchmaking, ensuring a positive and efficient journey for learners in a fast-paced environment.

Qualifications

• Bachelor’s degree in a relevant field.
• Experience as a customer associate or in an operational role is a strong plus.
• Strong time-management, interpersonal, and communication skills.
• Critical thinking and problem-solving abilities.
• Solid understanding of business metrics and KPIs.

Responsibilities

• Manage approval/rejection of Ruangguru Privat potential students based on teachers availability.
• Handle CX and students from initial onboarding, ensuring students schedules & requests, and provide aftersales service.
• Collaborate closely with teacher associates to facilitate effective student-teacher matchmaking.

Skills

Time management

Interpersonal skills

Communication

Critical thinking

Problem solving

KPIs

Education

Bachelor's degree

Job description

Ruangguru Privat is seeking a customer associate to manage approval/rejection of potential students based on teachers availability, handle customer experience and onboarding, ensure smooth scheduling requests, and provide aftersales support.

You will collaborate with teacher associates to facilitate effective student-teacher matchmaking, ensuring a positive and efficient journey for learners in a fast-paced environment.