Customer Experience Freelance

Ruangguru for Business; Jakarta Pusat; On-site; IDR 89,280,000 - 133,920,000; Full time

Job summary

Ruangguru for Business is seeking a Customer Operations Associate to manage approval/rejection of Ruangguru Privat potential students based on teachers availability and to handle CX and onboarding, ensuring schedules and requests, with aftersales service. Collaboration with teacher associates will enable effective student–teacher matchmaking.

The role requires a Bachelor’s degree, experience as a customer associate or in an operational role, and strong time-management, interpersonal, and

Qualifications

• Bachelor's degree in a relevant field.
• Experience as a customer associate or in an operational role is a strong plus.
• Strong time-management, interpersonal, and communication skills.
• Critical thinking and problem-solving abilities.
• Solid understanding of business metrics and KPIs.

Responsibilities

• Manage approval / rejection of Ruangguru Privat potential students based on teachers availability.
• Handle CX and students from initial onboarding, ensuring students schedules & requests, and provide aftersales service.
• Collaborate closely with teacher associates to facilitate effective student–teacher matchmaking.

Skills

Time management

Interpersonal skills

Communication

Critical thinking

Problem solving

Education

Bachelor's degree

Job description

Job Descriptions

• Manage approval / rejection of Ruangguru Privat potential students based on teachers availability
• Handle CX and students from initial onboarding, ensuring students schedules & requests, and provide aftersales service.
• Collaborate closely with teacher associates to facilitate effective student–teacher matchmaking.

Job Requirements

• Bachelor’s degree in a relevant field.
• Experience as a customer associate or in an operational role is a strong plus.
• Strong time-management, interpersonal, and communication skills.
• Critical thinking and problem-solving abilities
• Solid understanding of business metrics and KPIs.